Cindy BOZMAN
Greenway,ACT
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
35
35
years of professional experience
Work History
Director, Travel Policy – Financial Compliance
Defence Finance Group
02.2024 - Current
- Accountable to perform and achieve very complex financial and travel policy work requiring an extensive knowledge of Commonwealth financial compliance and relevant legislative framework to support government decision making while aligning with Defence’s mission and policy requirements
- Defence Travel policy works within a complex legislative framework in partnership with Groups and Services to manage a strategic program to streamline and improve travel administration
- The Directorate delivers high quality travel policy advice and education to APS, ADF and Contractors through the provision of the Official Travel Policy and the TravelConnect site
- Travel within Defence is undergoing a major transformation program to improve the traveller’s experience and provide greater accountability for travel-related expenditure through improved compliance, education, data and reporting
Director, Strategy Assurance & Data
Enterprise Transformation Office
09.2022 - 02.2024
- During periods of extended EL2 leave, I provided pastoral care for a number of teams across the Enterprise Program Management Office, including 2 months with the Enterprise Project Office Delivery Support team
- The Transformation Office supported the realisation of the agency’s master plan and transformation agenda; embedded and sustained transformation activity across the agency, achieving transformational outcomes and evolving/maturing capabilities
- I lead a dedicated data team that provided verifiable information and analysis to identify and support transformation initiatives and opportunities for improvement
- Applying a data driven approach to determine priorities, the Transformation Office works directly with key stakeholders and subject matter experts to drive and deliver a program of work that aligns to improving the agency’s service delivery performance
- We ensured key players were at the forefront of the decision making, provided Executive visibility of the key challenges and issues the service delivery network was facing, and prioritised in-flight and proposed work to optimise service delivery, assessing impact against effort
- My team’s key role was to: Identify, collect, categorise, and analyse existing agency data (specifically relating to transformation and productivity measures) to enable us to quickly react to analytical information requirements
- Create clear and concise artefacts for presentation to senior executive on key agency transformation opportunities and potential impacts on productivity, supply and demand
- Provide insights into key transformation activities by analysing trends and anomalies in actual data
- Maintain an on-going relationship with key stakeholders to reduce duplication of information and to act as a conduit and liaison to ensure that key information is presented to senior executives
Director, Performance Governance
03.2020 - 09.2022
- As the Director, I led the Performance Governance team to provide strategic performance management, coordination and input for a range of corporate and enabling activities
- We provided strong leadership, project governance, and collaboration with stakeholders to support the achievement of Branch and Divisional outcomes
- The team also provided considered, informed, and evidence based input to broader agency activities
Director Strategic Governance, Operational Performance
03.2018 - 03.2020
- My role as Strategic Governance Director was to provide strategic management and input for a range of department corporate and enabling activities, including Project Governance, Audit, Business and Risk Planning, Fraud Control, Conformance, and Privacy
- This role also supported the General Manager with preparations for Senate Estimates and responses to Questions on Notice
- I provided strong leadership, project governance, collaboration and stakeholder engagement to support the achievement of Division outcomes, and response to broader department activities and requests for input, contribution and feedback
- I provided considered, informed, and evidence-based input
- To support a continuous improvement environment, I would identify linkages across the portfolio of work to inform future planning, enhancements and development new initiatives
Executive Officer to General Manager SES B2
09.2016 - 03.2017
- Operations Management is responsible for providing advice and support for real-time management and business as usual telephony and online services, performance reporting, and customer correspondence
- Executive Officer support to the General Manager, including reporting activities and responsibility for complex or sensitive projects that have strategic, political and or operational significance
- Leading the support team and responsible for coordination of quality assurance of corporate management activities including business planning, briefs and reports (for example Senate Estimates, Ministerial and Executive briefs)
Executive Officer
05.2016 - 09.2016
Medicare Customer Compliance Transition Branch
03.2016 - 05.2016
- Short term placement to assist with the transition of Medicare Customer Compliance into the Business Integrity Division following machinery of government changes in October 2015
- This role is leading the creation of an Accountability and Assurance Framework and activities map, and a Legislative Assurance Plan and Framework
Appeals Branch
09.2015 - 03.2016
Executive Officer
08.2015 - 09.2015
Executive Officer
02.2015 - 08.2015
Executive Support Officer
02.2014 - 01.2015
- Support for the office of the Deputy Secretary and assistance to the Executive Officer
Assistant Director - EL1 Stakeholder Engagement
Compliance (Medicare Australia/Dept of Human Services)
11.2009 - 02.2014
A/g Director (EL2) Compliance Review
10.2012 - 06.2013
- The Compliance Review, Legislation and Stakeholder Section managed a range of support and enabling functions for the Compliance Branches of the Recovery, Health and Business Compliance Division
- This included the management of the internal review function relating to compliance decisions, stakeholder management and secretariat support for the Compliance Working Group, Medicare Participation Review Committee (MPRC), and coordination of requests for and provision of legal advice
- The section also has a role in the management of the Letter of Understanding with the Professional Services Review (PSR)
A/g Executive Officer (EL2) to the General Manager
10.2011 - 08.2012
A/g Director (EL2) Stakeholder Relations (Medicare Australia)
01.2011 - 07.2011
- Secretariat, stakeholder and relationship management for the two leading Medicare stakeholder committees, the Stakeholder Consultative Group (health Professionals) and the Community Consultative Group
- Management and promotion of the Medicare Australia Stakeholder Engagement Framework
- Ensuring other relevant committees operate within the framework and provide appropriate reporting to allow strategic oversight, creating opportunity for connections and information sharing
A/g Director (EL2) Education and Stakeholder Engagement – Compliance (Medicare Australia)
02.2010 - 04.2010
Business Support Manager, EL1
Medicare Australia
08.2006 - 11.2009
Branch Liaison Officer, General Practice Programs Branch, Acting EL1
Department of Health & Ageing
04.2001 - 08.2006
Executive Assistant
St John of God Health Care
01.1990 - 03.2001
- Executive Assistant - Sept 1992 – March 2001 (Clerk Grade 6)
- Accreditation Coordinator April 2000 – March 2001
- Acting Health Service Manager Level 1 (12 weeks during absence of CEO)
Skills
- Relationship building
- Staff management
- Business planning
- Process improvement
- Business administration
- Financial management
- Change management
- Program management
- Employee development
- Strategic planning
- Verbal and written communication
- Financial analysis
- Strategies and goals
- Decision-making
- Time management
- Problem-solving
- Financial reporting
- Operations management
- Performance management
- Stakeholder engagement
- Analytical thinking
- Leadership development
- Risk management
- Regulatory compliance
Security Clearance
True, 627522, 10/13/36
Ags No
768-41391
Timeline
Director, Travel Policy – Financial Compliance
Defence Finance Group
02.2024 - Current
Director, Strategy Assurance & Data
Enterprise Transformation Office
09.2022 - 02.2024
Director, Performance Governance
03.2020 - 09.2022
Director Strategic Governance, Operational Performance
03.2018 - 03.2020
Executive Officer to General Manager SES B2
09.2016 - 03.2017
Executive Officer
05.2016 - 09.2016
Medicare Customer Compliance Transition Branch
03.2016 - 05.2016
Appeals Branch
09.2015 - 03.2016
Executive Officer
08.2015 - 09.2015
Executive Officer
02.2015 - 08.2015
Executive Support Officer
02.2014 - 01.2015
A/g Director (EL2) Compliance Review
10.2012 - 06.2013
A/g Executive Officer (EL2) to the General Manager
10.2011 - 08.2012
A/g Director (EL2) Stakeholder Relations (Medicare Australia)
01.2011 - 07.2011
A/g Director (EL2) Education and Stakeholder Engagement – Compliance (Medicare Australia)
02.2010 - 04.2010
Assistant Director - EL1 Stakeholder Engagement
Compliance (Medicare Australia/Dept of Human Services)
11.2009 - 02.2014
Business Support Manager, EL1
Medicare Australia
08.2006 - 11.2009
Branch Liaison Officer, General Practice Programs Branch, Acting EL1
Department of Health & Ageing
04.2001 - 08.2006
Executive Assistant
St John of God Health Care
01.1990 - 03.2001
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