Cindy Brooks
Armidale
Summary
Local Area Coordinator - Motivated Caseworker with high-level integrity and strong desire to help resolve challenges. Compassionate individual offering extensive knowledge in treatment options and issue resolution methods in mental health and NDIS support services.
Overview
16
16
years of professional experience
Work History
Local Area Coordinator
Uniting
11.2024 - Current
- Maintained up-to-date knowledge of relevant legislation, policies, and best practices in the field of disability services.
- Implemented tailored support plans for individuals, addressing their specific needs and goals.
- Managed caseloads effectively, ensuring timely follow-ups and accurate documentation of progress.
- Evaluated program effectiveness through regular monitoring and reporting on key performance indicators.
- Promoted a person-centered approach to service provision, empowering individuals to make informed decisions about their lives.
- Improved overall quality of life for individuals through personalized goal-setting processes that catered to their unique abilities.
- Collaborated with healthcare professionals in developing comprehensive health management plans for clients.
- Initiated referrals to external agencies when necessary, ensuring seamless service transitions.
- Maintained accurate records of client interactions and service provision, ensuring compliance with audit requirements.
- Developed strong partnerships with community organizations for improved service delivery and collaboration.
- Established positive working relationships with families, carers, and other support networks to ensure holistic care provision.
Caseworker
Department of Communities and Justice
10.2023 - 11.2024
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed needs of each client and recommended appropriate services and resources.
- Collaborating with agencies and engaging in complex problem solving.
- Assisting families in formulating goals aligned with their needs.
- Addressing safety and well-being concerns and providing appropriate assistance through interactions with children and families.
- Completing safety and risk assessment and developing safety plans.
- Involvement in court processes, preparing court documents, and attending court.
- Monitored case progress for timely completion and compliance with applicable regulations.
NDIS Support Coordinator - Complex Mental Health
Stride Mental Health
05.2022 - 10.2023
- Supporting individuals with complex psychosocial disability to build their social and community networks, build capacity, and encourage community, social, and economic participation and engagement.
- Liaising with diverse stakeholders to obtain relevant information to provide accurate risk assessments and evaluate the intervention of various supports.
- Conduct thorough assessments to identify client needs and develop appropriate support interventions.
- Supported individuals to manage and reach individual goals and independent progression.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Supporting individuals to manage their NDIS funding.
- Identifying, presenting, and organizing supports that will assist individuals to build their capacity.
- Collaboratively supporting engagement with formal and informal supports as well as mainstream service providers.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Managed caseloads, ensuring timely completion of tasks and effective communication with clients.
Business Owner and Principal
Cindy Brooks Yoga + Yoga Therapist
06.2010 - 07.2022
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Conducted market research to inform product development decisions and identify potential growth areas.
Crisis Support
Lifeline Australia
01.2021 - 12.2021
- Supported clients in crisis situations by remaining calm under pressure and utilising appropriate intervention techniques when necessary.
- Delivered crisis intervention support and de-escalation for clients experiencing mental health, emotional and behavioral symptoms.
- Assisted with crisis intervention services when necessary, providing immediate support and connecting clients with appropriate resources and services.
Youth Mentor
Raise Foundation
01.2021 - 12.2021
- Increased youth engagement by incorporating interactive activities and group discussions in mentoring sessions.
- Developed strong communication skills in youths by providing constructive feedback and regularly engaging them in reflective conversations about their progress.
- Encouraged the exploration of personal interests by guiding youths in identifying their strengths and passions.
- Served as a positive role model by exhibiting strong work ethic, time management skills, and commitment to personal growth throughout the mentoring relationship.
- Established a safe and supportive environment for open discussion, fostering strong relationships mentees.
Office Manager and Executive Assistant
Kim Jones Architects
01.2009 - 11.2018
- Updated reports, managed accounts, and generated reports from company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
Education
Bachelor of Psychology - Psychology
Macquarie University
Macquarie Park, NSW12.2021
Caseworker Development Program - Child Protection
Department of Communities & Justice
Armidale, NSW04.2024
Mental Health First Aid - Mental Health Services
Mental Health Australia
Rozelle, NSW01.2023
Foundations for Building Trauma Awareness - Mental Health
Blue Knot Foundation
Rozelle, NSW01.2023
Borderline Personality Disorder: Translating Evidence into Practice - Psychology
Black Dog Institute
Sydney, NSW01.2023
SafeTALK - Mental Health
Lifeline
Parramatta, NSW01.2022
Lifeline Crisis Support Training - Counselling
Lifeline
Parramatta, NSW01.2021
Accidental Counsellor Training - Counselling
Lifeline
Parramatta, NSW01.2021
Child Protection Training - Child Protection
Department of Communities & Justice
Parramatta, NSW01.2021
Raise Foundation Mentoring Training - Mental Health And Suicide Prevention
Raise Foundation Australia
Lindfield, NSW01.2021
DV Alert Workshop - CHCDFV001 - Domestic Violence
Lifeline
Parramatta, NSW01.2022
1800 Respect Training - Domestic Violence
Lifeline
Parramatta, NSW01.2021
VHF Graduate Diploma in Yoga Therapy - Yoga Therapy And Teacher Training
Yoga Therapy Australia
Sydney, NSW12.2013
Yoga Teacher Training - Eastern Philosophy
Samadhi Yoga
Newtown, NSW01.2009
Skills
- Case information confidentiality
- Client interaction and engagement
- Highly effective communication
- Client Advocacy
- Professional boundaries and ethical practice
- Interpersonal and written communication
- Assessment skills
- Records Management
- Self-awareness
- Motivational Interviewing
- Resilience building
- Trauma Informed Care Framework
References
- Jane Guilfoyle - Manager - Department of Communities and Justice, Email: jane.guilfoyle@dcj.nsw.gov.au, Mobile: 0455 599 207
- Genna Hindmarch Team Leader at Stride, Email: genbo742@gmail.com, Mobile: 0410 429 690
- Jimmy Acosta Senior Operations Manager Community Corrections, Email: Jimmy.acosta@unitedforcare.com.au, Mobile: 0491 753 823
- Siobhan Harnan Team Leader at Stride, Email: siobhan.harnan@stride.com.au, Mobile: 0402 547 229
Timeline
Local Area Coordinator
Uniting
11.2024 - Current
Caseworker
Department of Communities and Justice
10.2023 - 11.2024
NDIS Support Coordinator - Complex Mental Health
Stride Mental Health
05.2022 - 10.2023
Crisis Support
Lifeline Australia
01.2021 - 12.2021
Youth Mentor
Raise Foundation
01.2021 - 12.2021
Business Owner and Principal
Cindy Brooks Yoga + Yoga Therapist
06.2010 - 07.2022
Office Manager and Executive Assistant
Kim Jones Architects
01.2009 - 11.2018
Bachelor of Psychology - Psychology
Macquarie University
Caseworker Development Program - Child Protection
Department of Communities & Justice
Mental Health First Aid - Mental Health Services
Mental Health Australia
Foundations for Building Trauma Awareness - Mental Health
Blue Knot Foundation
Borderline Personality Disorder: Translating Evidence into Practice - Psychology
Black Dog Institute
SafeTALK - Mental Health
Lifeline
Lifeline Crisis Support Training - Counselling
Lifeline
Accidental Counsellor Training - Counselling
Lifeline
Child Protection Training - Child Protection
Department of Communities & Justice
Raise Foundation Mentoring Training - Mental Health And Suicide Prevention
Raise Foundation Australia
DV Alert Workshop - CHCDFV001 - Domestic Violence
Lifeline
1800 Respect Training - Domestic Violence
Lifeline
VHF Graduate Diploma in Yoga Therapy - Yoga Therapy And Teacher Training
Yoga Therapy Australia
Yoga Teacher Training - Eastern Philosophy
Samadhi Yoga
Similar Profiles
Anne KinghornAnne Kinghorn
Case Worker - Family Support Program at UnitingCase Worker - Family Support Program at Uniting
Tameekah TownsendTameekah Townsend
Administration Officer at UnitingAdministration Officer at Uniting
Dominic SaldivarDominic Saldivar
Care Worker at UnitingCare Worker at Uniting