Cindy Caulfield
Banya,Australia
Summary
I am a dynamic and driven Office Manager and Administration Officer with a wealth of experience in orchestrating HR functions and providing both strategic and sustain a skilled workforce that is in harmony with the company’s objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Personal Carer
Home Care
Narangba
02.2017 - 12.2025
- Managed comprehensive care for family members with autoimmune and cancer ensuring their well-being and comfort.
- Developed and maintained a database to monitor family members’ food intolerances, facilitating effective communication with healthcare specialists.
- Provided personal care, including bi-daily skin dressings, to alleviate pain and prevent infection.
- Coordinated daily appointments and transportation.
- Prepared all meals with consideration for dietary restrictions.
- Researched and implemented specialized recipes and meal plans to meet specific health-related needs.
Administration Officer
Town Planning Alliance
Woolloongabba
09.2025 - 11.2025
- Greet visitors and direct them to the appropriate staff or departments.
- Answer and direct phone calls, taking accurate messages where necessary.
- Manage general office email inquiries and direct them to the relevant team member.
- Maintain a clean and welcoming reception area.
- Coordinate meeting room bookings, ensuring they are properly set up for meetings.
- Handle incoming and outgoing mail and packages.
- Assist with general administrative tasks, including filing, data entry, and document preparation.
- Maintain office supplies and order new stock as required.
- Provide administrative support to the Town Planning team when required.
- Assist with scheduling appointments and meetings for staff and clients.
Office Manager/Business Support Coordinator
Place Kangaroo Point Real Estate Agency
Brisbane, QLD
04.2019 - 03.2023
- Leadership & Management/Organisational Development: Review and conduct Business Gaps Analysis to provide Director with best practice plans for managing high turnover of staff, better administrative processes and procedures, foster better and more harmonious relationships and compile and complete a Desktop Procedures Manual for all staff.
- Provide weekly updates to Director and Leadership Team on business findings - including Invoicing procedures, Property Management processes, direct staff issues as required, set up regular Wellness checks for staff, devise and set up office templates for Property Management, Audit Postage system for Agents and arrange reimbursement for Director, Audit cleaning contractor and arrange a more suitable contractor cost effectiveness to business, Customer care and reception duties, Executive Support to Leadership Team.
- Recruitment/Selection & Performance Management: Set up Induction process for business - Onboarding and exiting staff and undertake responsibilities to train staff in relevant roles, Set up a 'buddy system' to provide support for new staff, Assist HR at Place to onboard staff and arrange all requirements for new staff.
- Workplace Health & Safety: Conduct audit for compliance with Emergency and Safety in workplace, Annual Fire drills, ensure compliance with Building Safety legislation - storing resources appropriately and fire exits are clear, Set up data bases for staff requirements for security keys, fire drills, first aid, Implement data base for staff Real Estate licenses - set up reminders in Calendars, set up data base for onboarding Lead Agents, ancillary staff to capture all requirements of roles.
- Property Management: Implement a key audit for Property Management to organize new Keywhere system, Provide training to Property Management team and staff to understand keywhere system, set up templates, tenant information packs/guidelines for who to contact in relation to property repairs/ending lease agreements.
- Customer Care: Manage customer complaints in a timely manner. Liaise with Property Managers, Tenants and Landlords to swiftly rectify issues with Tenant matters from repairs to moving in and out. Landlord updates, rectifying tenant needs for remediation action to property matters, changes to legislation and changes in Property Mangers.
- Answer telephone queries and refer calls to relevant staff. Take messages and enter on data base to ensure all messages are received and recorded as required. Receive goods and sort mail, enter mail onto spreadsheet, capture all outgoing and incoming mail, prepare legal documents and attend QCAT with Director to manage any cases against the agency.
- Streamlined office operations to enhance productivity and improve team collaboration.
- Implemented efficient scheduling systems to optimize appointment management for agents and clients.
- Developed training materials for new staff, enhancing onboarding processes and fostering team integration.
- Mentored junior staff in best practices, promoting professional development and skill enhancement within the team.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Education
Medical Reception and Terminology Course
The Career Academy
Australia07.2026
Diploma of Justice Administration - undefined
Brisbane North Institute Of TAFE
Brisbane North01.2003
Certificate in Counselling Level 3 & 4 - undefined
The Counselling College of Australia
Logan01.1999
Certification
Working With Children Card, Queensland
Timeline
Administration Officer
Town Planning Alliance
09.2025 - 11.2025
Office Manager/Business Support Coordinator
Place Kangaroo Point Real Estate Agency
04.2019 - 03.2023
Personal Carer
Home Care
02.2017 - 12.2025
Diploma of Justice Administration - undefined
Brisbane North Institute Of TAFE
Certificate in Counselling Level 3 & 4 - undefined
The Counselling College of Australia
Medical Reception and Terminology Course
The Career Academy