Cindy CHEN
Sydney,NSW
Summary
Experienced Project and Product Manager with a strong track record in end-to-end project delivery and cross-functional collaboration. Skilled at translating technical requirements into actionable plans, managing competing priorities, and ensuring timely project execution. Adept at preparing high-quality project documentation and reports, leveraging data-driven insights, and facilitating communication between technical and business stakeholders. Passionate about driving results in technology consulting environments.
Overview
11
11
years of professional experience
Work History
Project Manager
Pamitech PTY LTD
03.2023 - Current
- Led end-to-end delivery of multiple technology initiatives in a fast-paced digital environment, supporting program delivery across requirements definition, solution design, system deployment and post-implementation support.
- Facilitated stakeholder workshops and one-on-one consultations to elicit, analyse and document business requirements, translating them into clear user stories, acceptance criteria and delivery plans for engineering teams.
- Produced concise AS-IS and TO-BE process maps to support solution design, system optimisation and operational improvement initiatives.
- Worked closely with software engineers, cloud engineers and technical leads to clarify requirements, assess technical feasibility and support solution design decisions.
- Coordinated system deployment activities including testing, QA, release planning and go-live support, ensuring minimal disruption and effective business adoption.
- Supported data and system changes associated with platform optimisation initiatives, including configuration updates and controlled rollout of new functionality.
- Managed project risks, issues, dependencies and scope changes, providing clear impact assessments and recommendations to stakeholders.
- Maintained delivery artefacts and project documentation using Jira and Confluence, including backlogs, boards, status reporting and decision logs.
- Acted as the key liaison between business stakeholders and technical teams, translating complex technical concepts into clear, actionable outcomes.
- Contributed to measurable improvements in platform stability, performance and client satisfaction through structured delivery and proactive stakeholder engagement.
Cyber Security Analyst Intern
On9 Pty Ltd
12.2022 - 03.2023
- Supported technology delivery activities by collaborating with clients to analyse issues, clarify requirements and prioritise resolution in a live production environment.
- Worked closely with backend developers to investigate technical issues, validate fixes and reduce platform downtime by approximately 20%.
- Analysed user support tickets and operational data to identify recurring issues and improvement opportunities, contributing to enhanced system stability and user experience.
- Assisted in translating technical findings into clear, non-technical explanations for business stakeholders, supporting informed decision-making.
- Contributed to cross-functional collaboration between technical, design and business teams, supporting alignment between delivery outcomes and business objectives.
HR Specialist
CHINA RESOURCES VANGUARD Co., Ltd
06.2015 - 12.2016
- Supported HR operations within a large-scale enterprise environment, working with a centralised HR management system for a workforce exceeding 200,000 employees.
- Coordinated and improved end-to-end HR processes including onboarding, internal transfers and performance review cycles, contributing to improved process efficiency and data accuracy.
- Worked with multiple internal stakeholders across stores, regional offices and head office to resolve operational issues and align on process requirements.
- Analysed process gaps and operational data to identify improvement opportunities, supporting standardisation and scalability across the organisation.
- Assisted in change initiatives related to process updates and system usage, supporting adoption across geographically distributed teams.
Education
Bachelor - Human Resource Management
Chongqing University of Technology (CQUT)
China6 2015
Master - Network and Security
Monash University
Australia1 2021
Skills
Project & Delivery Skills
- End-to-End Project Planning & Delivery
- Stakeholder Management & Cross-Functional Collaboration
- Resource & Risk Management
- Task Prioritization & Multi-Project Coordination
- Process Improvement & Workflow Optimization
Technical & Tools
- Microsoft Office 365: Excel, PowerPoint, Visio, OneNote, Teams, SharePoint, Lists
- Project Tracking & Reporting Tools (eg, JIRA, Smartsheet)
- Familiarity with Agile and Waterfall Methodologies
Analytical & Documentation
- High-Quality Project Documentation & Reporting
- Business & Technical Requirement Analysis
- Data-Driven Decision Making & Analysis
Communication & Leadership
- Effective Cross-Team Communication
- Team Coordination & Collaboration
- Presentation & Stakeholder Reporting
Projects
Sycamore (https://www.sycamoremedispa.com.au) Delivered
B. Smart (https://bsmarteducation.com) Ongoing
Leura (https://leuraclinic.com.au) Ongoing
Languages
English
Full Professional
Chinese (Mandarin)
Full Professional
Chinese (Cantonese)
Professional
Timeline
Project Manager
Pamitech PTY LTD
03.2023 - Current
Cyber Security Analyst Intern
On9 Pty Ltd
12.2022 - 03.2023
HR Specialist
CHINA RESOURCES VANGUARD Co., Ltd
06.2015 - 12.2016
Bachelor - Human Resource Management
Chongqing University of Technology (CQUT)
Master - Network and Security
Monash University