- Gym Workouts
- Passionate about balancing physical health with mental and emotional wellness
- Video Gaming
- Getting involved in local advocacy groups to promote positive change in the community
- Advocacy Campaigns
- Creative Writing
- Music
- Road Trips
- Adventure Travel
- Watching Movies and TV Shows
- Astrology
- Personal Development and Self-Improvement
- Blogging/Vlogging
Cindy Cherie
Tonsley,SA
Summary
I am a versatile customer service professional with excellent personal skills and extensive knowledge of policies and procedures. Strong communication skills and strategic planning abilities. I am seeking employment in an industry where I can make a difference and be able to pass on my passion and creativity to my peers, sharing my experiences and work towards making positive changes and providing education in mainstream employment. I love to help and make other lives easier. I am hard working, flexible, approachable and very people focused. I have been diagnosed with Level 2 Autism and ADHD. I am a proud LGBTQIA+ individual with a lot of life experiences both professionally and personally.
Overview
22
22
years of professional experience
Work History
Passenger Service Assistant
Keolis Downer
08.2024 - Current
Adelaide Metropolitan Public Rail Network
Customer Service at Adelaide Railway Station & Onboard Trains
Wheelchair & Disability Assistance Onboard Trains & Adelaide Railway Station
Certificate 2 in Rail (Customer Service)
Mental Health First Aid Training
Revenue (Ticket Checking) - Portable Reader Decoder Machine
Report Writing
Rail & Ticket Knowledge
Special Events
Traffic Controller
Altus Traffic Management
03.2024 - 08.2024
- SA White Card
- TMZ Card
- Downer & Fulton Hogan Inductions
- Traffic Management
- Manual Drivers Licence
Support Worker Rostering Officer
Utopia Care
12.2023 - 01.2024
NDIS Clearance
WWC Check
Support Worker Rostering
Customer Service
Administration
Inbound and Outbound Calls
Email Correspondence
Customer Service Rostering Coordinator
Hendercare
08.2023 - 11.2023
- Support Worker Rostering
- Allied Health Rostering
- Customer Service
- Inbound & Outbound Calls
- Allocations and ZOHO CRM
- Emails
- Support Worker Services
- HCP Knowledge
- NDIS Clearance
- WWC Clearance
- National Police Clearance
- On Call Duties
- Carers SA After Hours Line
Client Relationship Consultant Level 1 and 2
My Plan Manager
05.2021 - 08.2022
- 2021 MPM Scholarship Recipient NDIS Plan Management
- NDIS Clearance
- WWC Clearance
- National Police Clearance
- Customer Service
- Inbound/Outbound Calls
- Budget Conversations (Phone & Face to Face)
- Insufficient Funding Discussions
- Training New Staff
- Case Management
- Building Relationships/Creating Rapport
- Process Client Documentation – Service Agreements, NDIS Plans, LOR Processing/Splitting Invoices
Client Services Associate & Data Acquisition Research Associate
CoreLogic Australia
01.2017 - 01.2021
- 2021 Rising Star Program
- Senior Staff Member
- Spot Awards
- Inbound/Outbound Calls
- Customer Service
- Building Relationships/Creating Rapport
- Onboarding/Change of Ownership Trainer
- First Point Resolution
- Serve, Save, Sell
- Technical Support
- Complaint Escalations
- Billing Queries
- Shared Services High Achiever
- Data Collecting
- Research
Customer Service Representative
MyBudget
01.2012 - 01.2016
- Customer Service
- Making adjustments to clients budgets
- Setting up requests to make arrangements with creditors Reanalysing clients budgets if there is a shortfall and late payments Phone Handling – Inbound & Outbound
- “Lunch with Tammy” winner x2
- Client Complaints – working with them towards a resolution Inbound/Outbound Calls
Aviation Screening Officer
ISS Security
01.2008 - 01.2012
- Bag Checks
- Explosive Trace Detection
- Bag Loader
- Primary (Viewing people coming through the Walk Through Metal Detector) LAGS (International Departures)
- X-Ray (watching the carry-on bags and possessions making sure there's nothing dangerous in them)
Checkout, Liquor & Systems Assistant
Woolworths
01.2004 - 01.2007
- Scan Groceries
- Fill the Shelves
- Customer Queries & Customer Service
- Placing new weekly special tags on groceries and removing old ones Cash handling and doing the money shuttle
- EFTPOS Operation
- Opening Store
- Liquor Shop – RSA Badge
Education
Civil Construction
Civil Train
Adelaide, SA01-2024
Traffic Control
Workzone Training
Adelaide, SA12-2022
Bachelor - Disability & Developmental Education
Flinders University
Bedford Park, SA02-2022
Certificate IV - Property Services
Real Estate Training College
Adelaide, SA03-2017
Certificate II & Certificate III - Security Operations
Tactical Training
Tranmere, SA09-2008
Certificate III - Justice Studies
Tafe SA
Adelaide, SA12-2006
Certificate II - Rail (Customer Service)
CERT Training
Adelaide, SA02-2026
Skills
- AuADHD
- Automatic & Manual Drivers Licence
- Computer Literate
- Excellent Phone Manner
- Independent and Team Work
- Quick Learner
- Data Entry Proficiency
- Flexible
- Customer Service
- Researching
- Attention to Detail
- Proactive
- Making a Difference
- Empathy
- Listening
- Clarification
- Community, People Focused
- Time Management
- Critical Thinking
Interests
Timeline
Passenger Service Assistant
Keolis Downer
08.2024 - Current
Traffic Controller
Altus Traffic Management
03.2024 - 08.2024
Support Worker Rostering Officer
Utopia Care
12.2023 - 01.2024
Customer Service Rostering Coordinator
Hendercare
08.2023 - 11.2023
Client Relationship Consultant Level 1 and 2
My Plan Manager
05.2021 - 08.2022
Client Services Associate & Data Acquisition Research Associate
CoreLogic Australia
01.2017 - 01.2021
Customer Service Representative
MyBudget
01.2012 - 01.2016
Aviation Screening Officer
ISS Security
01.2008 - 01.2012
Checkout, Liquor & Systems Assistant
Woolworths
01.2004 - 01.2007
Civil Construction
Civil Train
Traffic Control
Workzone Training
Bachelor - Disability & Developmental Education
Flinders University
Certificate IV - Property Services
Real Estate Training College
Certificate II & Certificate III - Security Operations
Tactical Training
Certificate III - Justice Studies
Tafe SA
Certificate II - Rail (Customer Service)
CERT Training
DEAR HIRING MANAGER
- My name is Cindy, I would like to put forward my expression of interest to be considered for a position to work in your team. Throughout my work and volunteering experiences in the community I have learnt resilience, and determination and have the ability to learn new tasks and continue to want to learn new skills.
- I will always work to the best of my ability to fulfill the requirements of my role whether that is within a team environment or independently. I believe my areas of strength are that I am responsible, dedicated and enjoy learning new skills and can take on feedback.
- I am seeking an opportunity to expand my knowledge and gain full-time employment and I would appreciate the opportunity to be a part of your team. I am willing to come in for trial shift to showcase which skills I have and to see if I would be a good fit for your team and business.
- I look forward to your response to my application and I appreciate your time.
- Sincerely, Cindy Cherie
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