Cindy Coghlan

At Vans Sunshine Plaza, I am recognised as the Casual senior keyholder.

Since working at Vans, I have gained new skills of:

• Opening and Closing the store independently - including banking and e.o.d communications with our area and regional managers.
• Extensive product knowledge of Vans products
• The ability to up-sell and increase added value to transactions
• The ability to multi-serve customers in fast-paced situations.
• Broaden my experience of using POS, operation of cash handling and EFTPOS sales using a new computer system.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Aided customers and promoted sales purchases by searching inventory for items at other locations and making arrangements for shipping and delivery.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.

While working at Spotlight, I gained skills and abilities of

• Greeting customers and helping with product questions, selections and purchases.
• Assisting customers with setting appointments, special order requests, and arranging merchandise pick-up for the Made to Measure Department
• Responding to customer requests for products, services and company information.
• Helping customers complete purchases, locate items and join reward programs.
• Monitoring the sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products if required.
• The use of the POS system to process sales, returns, online orders and gift card activations.
• Informing customers of current store promotions to encourage additional sales purchases as well as department sale set up and down.
• Work closely with my department manager to solve problems and handle customer concerns.

When working at KFC, I performed activities such as:

• Performing food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
• Greet customers promptly and took orders to keep flow of traffic moving.
• Restock workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
• Follow food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
• Accurately operated cash register to process customer payments.
• Kept kitchen, counter and dining areas cleaned and sanitized.

• Preschool to Grade 7
• Received numerous class high achieve awards
• Student councillor
• Selected for school leadership program
• Represented Buddina State School in science and maths program at the University of the Sunshine Coast.

• Grade 8 to 12
• Received a distinction award in Grade 8.
• Music and Performance awards for Guitar.
• Represented Kawana Waters State College at a Business
• Enterprise Day at the University of the Sunshine Coast
• Received a merit award in Grade 10.
• Received a certificate of recognition for Math Excellence in grade 11
• Obtained a Certificate II in Workplace Practices - awarded 2015
• Obtained a Certificate I in Business - awarded 2015
  

2017 - Started my studies with a Bachelor of Business, majoring in Tourism, Leisure and Events Management.

2020 - Changed my degree to the Bachelor of Commerce.