Cindy Crothers

• Leading the design and implementation of a 7-day RITH (Rehabilitation in the Home) service model to support the SMHS Winter Strategy and improve patient flow, discharge rates, and continuity of care.
• Coordinating stakeholder engagement across metro-wide RITH bases, ward referrers, and community services to align service delivery and resource planning.
• Overseeing recruitment, rostering, and onboarding of additional allied health staff (Physiotherapy, OT, Speech, Social Work, Dietetics, AHA) to expand weekend service capacity.
• Developing and updating clinical protocols, eligibility criteria, and digital systems (RITH App, Virtual Whiteboard) to support weekend operations.
• Monitoring service performance, staff feedback, and patient outcomes to evaluate impact and inform long-term integration of the 7-day model

• Led and managed a multidisciplinary allied health team including senior Physiotherapists, Occupational Therapists, Speech Therapists, Social Workers, Dietitians, and Allied Health Assistants to ensure high-quality clinical care.
• Oversaw staff compliance with RITH policies and procedures, ensuring adherence to clinical and operational standards.
• Provided daily support to staff, resolving IT issues and procedural queries to maintain workflow efficiency.
• Assisted with admissions by screening, triaging, and negotiating referrals to the RITH service.
• Organised and facilitated weekly staff meetings, preparing agendas and communicating service updates.
• Managed onboarding of new staff, including contract processing, resource allocation, and orientation to the RITH service.
• Handled human resource functions such as managing leave requests, addressing unexpected staffing shortages, and maintaining the RITH leave calendar.
• Participated in coordinator and RE@CH meetings to evaluate service delivery, contribute to policy development, and plan future service improvements.
• Committed to professional development through ongoing upskilling, including participation in the 2024 Care to Lead Program.
• Led weekly multidisciplinary team meetings to review patient care plans and coordinate service delivery.
• Managed human, financial, and physical resources including office space, clinical equipment, and fleet vehicles.
• Spearheaded the transition from paper-based documentation to the Digital Medical Record system, including form development, laptop procurement, and staff training.
• Collaborated with other coordinators and the Area Manager on overall service planning and management.
• Convened the metropolitan-wide RITH recruitment pool for Senior Physiotherapists and maintained RITH content on the intranet hub.
• Set up and configured new laptops, ordered SIM cards, and established secure remote access (SonicWall) for staff.
• Oriented new staff to RITH processes and systems, ensuring smooth integration into the team.
• Attended fortnightly leave and coordinator meetings to support workforce planning and service continuity.
• Edited and created new pay periods in Rostar, ensuring accurate payroll processing and reviewing costing reports.
• Led quality improvement initiatives including goal setting and implementation of the MCC trial at Fremantle Hospital.

• Independently managed and prioritised a diverse clinical caseload, participating in team reviews and multidisciplinary meetings.
• Delivered advanced physiotherapy assessment, intervention, and evaluation for complex conditions including multi-trauma, stroke, TBI, spinal cord injuries, vestibular disorders, and orthopaedic cases.
• Educated patients and carers on post-discharge care, developed management plans, and coordinated referrals to community and specialist services.
• Collaborated with internal and external stakeholders to ensure integrated, patient-centred care.
• Delegated tasks to Allied Health Assistants and supervised their clinical input and patient progress.
• Provided expert clinical advice to peers and other allied health professionals.
• Conducted in-reach education to hospital wards to promote appropriate RITH referrals and early supported discharge.
• Facilitated daily whiteboard meetings to ensure equitable patient allocation.
• Supervised therapy assistants and managed team caseload planning.
• Organised neuro group workshops across multiple RITH sites and coordinated professional development sessions.
• Served as Admissions Therapist, overseeing referral screening, triage, and inter-site coordination.
• Supervised Curtin and Notre Dame students on clinical placement.
• Contributed to quality improvement, research, and service development initiatives.
• Delivered in-reach education to hospital staff to strengthen referral pathways and service awareness.
• Provided clinical supervision, performance reviews, and task delegation to therapy assistants.
• Actively engaged in ongoing professional development and leadership training.
• Served as Weekend Coordinator, supporting staff and leading the rollout of Digital Medical Records (DMR), including checklist development and training.

• Led a service redesign project to streamline RITH admissions by identifying low-priority patients suitable for virtual care, improving efficiency and resource allocation.
• Designed and implemented a risk matrix screening tool and phone screening protocol, achieving high interrater reliability (Cohen’s Kappa = 0.819).
• Led stakeholder engagement, staff education, and process mapping to support sustainable integration of new workflows across multiple RITH sites.
• Conducted data analysis and authored comprehensive project evaluation to inform future service expansion and resource planning

• Involved in project design, including the ability to plan, develop and manage projects with minimal direction to achieve agreed project outcomes.
• Develop clinical and non-clinical workflows and communication pathways.
• Participated in weekly meeting to allow effective communication with stakeholders and line managers to assist with effective decision making and teamwork.

Experienced physiotherapist with a strong background in acute care, rehabilitation, and multidisciplinary team collaboration across diverse clinical settings. Proven expertise in:

• Amputee & Trauma Rehabilitation: Skilled in pre/post-operative assessments, oedema and wound management, prosthetic fitting and gait retraining, diabetic education, and use of outcome measures (e.g., TUG, 6MWT).
• Acute Medical & Emergency Care: Competent in transprofessional practice including dysphagia and malnutrition screening, allied health admissions, and discharge planning.
• Specialist Caseloads: Provided leave relief across haematology, oncology, vascular, renal, neurology, and spinal rehab units.
• ICU Upskilling: Proficient in ventilated patient care, tracheostomy management, airway clearance techniques, and early mobilisation.
• Neurology & Geriatrics: Managed complex neurological conditions and geriatric rehab with functional assessments, vestibular rehab, hydrotherapy, and falls prevention.
• Orthopaedics & Surgical: Managed post-op rehab for joint replacements and general surgical patients, including respiratory care and mobility progression.
• Leadership & Education: Coordinated weekend physiotherapy services and supervised student placements with performance feedback and clinical liaison

• Assessed and treated patients of all ages with workplace, sports, and general musculoskeletal injuries using manual therapy techniques.
• Delivered individualised Clinical Pilates programs, including lower limb biomechanics assessment and correction, injury prevention, and use of specialised Pilates equipment.
• Developed a vestibular assessment tool and provided staff education on BPPV and its physiotherapy management.

• Assessed and treated patients with Parkinson's Disease and mobility impairments.
• Developed care management plans for general practitioners.
• Managed Balance and Mobility Clinic, conducting geriatric reviews and coordinating referrals.
• Facilitated tailored exercise classes thrice weekly for patients with similar functional abilities.
• Conducted hydrotherapy sessions for orthopedic and balance-focused patients.

• Duties involved assessing and treating patients with various complaints and providing rehabilitation to various sporting injuries.