Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Timeline
Generic
CINDY DING

CINDY DING

Templestowe,VIC

Summary

I am highly reliable, honest, and trustworthy individual with extensive experience in bookkeeping, accounting, and retail operations. I am currently seeking to transition into a simply lifestyle to focus on customer service. Consequently, I have applied for position of full-time receptionist in your store. I am willing to learn and grow in your business with a focus on customer service. I am confident that my experiences make me a strong candidate for this role. In summary I am committed to excelling in this position and fully dedicating myself to contributing to the success of your team. I sincerely hope to be granted this opportunity.

Customer service professional, prepared to contribute extensive experience in resolving customer issues and enhancing service quality. Recognized for strong interpersonal skills and collaborative approach, ensuring seamless teamwork and adaptability to changing demands. Expertise in communication and problem-solving, always driving positive outcomes.

Overview

18
18
years of professional experience

Work History

Customer Service Person

LO COSTA HOUSE & PARTY (Gift Shop)
02.2023 - Current
  • Excellent customer service.
  • The inventory management and loading are accurate and efficient.

Campus Manager

Eastern Chinese Language School Inc. (Weekend)
01.2010 - 01.2023
  • Managed a campus with nearly 700 students, coordinated 25 teachers, and achieved a parental satisfaction rate of 95% while increasing the student retention rate by 30%.

Bookkeeper & Accounts Clerk

NURSES37 GROUP PTY LTD
10.2014 - 02.2022
  • Ensuring compliance with statutory and taxation authorities and adhering to required deadlines, including: BAS / PAYG / Super / Tax / Work cover / Insurances etc.

Bookkeeper & Accounts Clerk

Holiak Hire Pty. Ltd.
10.2007 - 08.2015
  • Manage all aspects of accounts, including processing of cash, cheque, visa expenses, bills payment, and code supplier invoices per company chart of accounts, and end of months' general ledger, inventory, A/C receivable and payable, asset manager, bank reconciliations, payroll processing and stock transfer…

Education

Advanced Diploma - Accounting

Box Hill/ Black town TAFE Institute
01.2007

Diploma - Urban Planning and Management

Beijing Architectural Engineering College
01.1997

Bachelor Degree - Arts of Chinese

Capital Normal University
01.1990

Skills

  • Be good at customer service with tolerance and patience
  • Communicate with customer in both in English and Chinese fluently
  • Above medium level of computer literacy and proficiency with intermediate proficiency in Microsoft Office Suite and accounting software A software quick learner
  • Easy going with others, reliable, honest, and managing priorities, and tasks to meet deadlines and achieve quality results
  • Enjoying problem solving and having a strong attention to detail
  • Teamwork and collaboration
  • Problem-solving
  • Customer service
  • Patience and empathy

Accomplishments

  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.

Hobbies and Interests

Cross - cultural Reading, Walking & Hiking, Cooking

Timeline

Customer Service Person

LO COSTA HOUSE & PARTY (Gift Shop)
02.2023 - Current

Bookkeeper & Accounts Clerk

NURSES37 GROUP PTY LTD
10.2014 - 02.2022

Campus Manager

Eastern Chinese Language School Inc. (Weekend)
01.2010 - 01.2023

Bookkeeper & Accounts Clerk

Holiak Hire Pty. Ltd.
10.2007 - 08.2015

Diploma - Urban Planning and Management

Beijing Architectural Engineering College

Bachelor Degree - Arts of Chinese

Capital Normal University

Advanced Diploma - Accounting

Box Hill/ Black town TAFE Institute
CINDY DING