Summary
Overview
Work History
Education
Skills
referral
Timeline
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Cindy Eames

Lavington

Summary

Dynamic and dedicated professional with a strong work ethic and problem-solving skills.Proven ability to enhance team efficiency and customer satisfaction through effective training and attentive service. Quick learner with a keen attention to detail, consistently delivering high-quality results in fast-paced environments.

Overview

21
21
years of professional experience

Work History

Food Service Worker

Calvary Albury & District
05.2021 - 11.2023
  • Maintained strict compliance with food safety regulations, ensuring high-quality meals for residents.
  • Restocked supplies and prepared additional ingredients.
  • Set up and prepared cooking supplies and workstations during meal times.
  • Ensured proper storage of ingredients to maintain freshness and reduce waste.
  • Maintained swift pace of work to meet business demands.
  • Trained new kitchen assistants on standard operating procedures and best practices, leading to a more efficient team overall.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Plated and presented food following chef requirements.
  • Chopped vegetables, cut up fruit, and prepared sauces.
  • Presented plated meals to residents also prepare morning and afternoon tea.

Cleaner/Laundry

Quad Services
02.2017 - 04.2021
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Provided attentive laundry services, including washing, folding, and ironing clothes for a polished appearance.

Housekeeping Room Attendant/Supervisor

Hotel on Olive
04.2012 - 03.2017
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Cleaned rooms,vacuumed ,mopped,made beds ,replenished minibar,
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.

Office Clerk

Lonestar Services
04.2009 - 02.2012
  • Ensured efficient office operations by managing document-related tasks like filing, faxing, and copying.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Performed accurate and efficient data entry tasks.

Customer Service Representative

Rosebery Bakery
05.2003 - 11.2008


  • Resolved customer complaints with empathy, resulting in increased loyalty.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Serving customers,food deliveries,

Customer Service Assistant

Mrs Mackrells
04.2003 - 11.2008
  • Answered customer questions about product availability.
  • Maintained clean and organized work environment to maintain customer safety.
  • Collaborated with team members to improve overall customer experience and boost company reputation.
  • Developed strong relationships with customers, establishing trust and loyalty through attentive service.
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Provided exceptional support during peak hours as well as holidays and special events.
  • Assisted customers with product selection, providing detailed information on features and benefits.
  • Refunded money and adjusted bills to resolve customer service or billing complaints.

Education

NSW License

Endeavor Hills Technical School

Excel Basics And Word Intermediate

Training Center

Work Priority Skill

Acacia Education And Training

Skills

  • Quick learner
  • Positive attitude
  • Multitasking
  • Customer service
  • Strong work ethic
  • Problem-solving
  • Attention to detail
  • Positive attitude and energy

referral

Fiona Armstrong

Quad Services

0437 609 769

Timeline

Food Service Worker

Calvary Albury & District
05.2021 - 11.2023

Cleaner/Laundry

Quad Services
02.2017 - 04.2021

Housekeeping Room Attendant/Supervisor

Hotel on Olive
04.2012 - 03.2017

Office Clerk

Lonestar Services
04.2009 - 02.2012

Customer Service Representative

Rosebery Bakery
05.2003 - 11.2008

Customer Service Assistant

Mrs Mackrells
04.2003 - 11.2008

NSW License

Endeavor Hills Technical School

Excel Basics And Word Intermediate

Training Center

Work Priority Skill

Acacia Education And Training

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