Cindy Formosa
Hatton Vale,QLD
Summary
Professional with solid experience and well-prepared for academic endeavors. Demonstrated ability to collaborate effectively within diverse teams and adapt to changing needs seamlessly. Skilled in time management and critical thinking, with strong focus on achieving measurable results. Reliable and driven, bringing proactive approach to all tasks and responsibilities. Effective Student committed to learning, developing skills in teaching support and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects.
Overview
28
28
years of professional experience
Work History
Teaching Support Student Placement
St Marys School Laidley
03.2025 - Current
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Assisting with Classroom Management: Supervise students, maintain order, and ensure classroom rules are followed.
- Supporting Students: Provide individualized or small group instruction to students with specific needs, including those with disabilities or English as a Second Language (ESL).
- Preparing Learning Materials: Prepare and organize materials for lessons, including photocopying, filing, and distributing resources.
- Administrative Tasks: Assist with administrative tasks like taking attendance, logging student progress, and communicating with parents.
- Supervising and Supporting Activities: Participate in or supervise activities, including physical education, arts and crafts, and other educational activities.
- Supporting Literacy and Numeracy: Provide support in developing students' literacy and numeracy skills.
- Maintaining the Classroom: Keep the classroom tidy, organized, and free from clutter.
- Duty of Care: Prioritize the safety and well-being of students, including implementing behavior management strategies
Online Personal Shopper
Woolworths
09.2021 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
- Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
- Acted as a liaison between customers and retailers, resolving any discrepancies or issues with orders.
- Established strong rapport with repeat clients, fostering long-term relationships built on trust and reliability.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Department Manager
Woolworths
09.2005 - 09.2021
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Cultivated strong relationships with key stakeholders, ensuring support for departmental initiatives and goals.
- Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
- Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
- Fostered culture of continuous improvement, leading to notable enhancements in staff performance and morale.
- Developed and executed innovative promotions, driving increased foot traffic and sales.
- Championed customer-first approach, significantly enhancing customer experience and loyalty.
- Oversaw departmental budgets to ensure financial efficiency, leading to significant reduction in unnecessary expenditures.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Nightfill Manager
Woolworths
07.2004 - 09.2005
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
Shop Assistant
QU Books
02.2001 - 06.2004
Shop Assistant
Foodstore
06.1997 - 02.2001
Education
Certificate III Retail Management -
Woolworths
Certificate IV Retail Management -
Woolworths
Certificate III Education Support - Currently Enrolled
TAFE QLD
QLDSkills
- Fast learner
- Positive attitude
- Time management
- Attention to detail
- Team collaboration
- Punctual and reliable
- Active listening
- Active learning
- Energetic and enthusiastic
- Customer service
- Flexible schedule
- Complex Problem-solving
- Ethical awareness
- Critical reflection
- Email and telephone etiquette
- Safety procedures
- Conflict management
- Verbal and written communication
- Task initiative
- Teamwork and collaboration
- Problem-solving
- Relationship building
- Multitasking Abilities
Timeline
Teaching Support Student Placement
St Marys School Laidley
03.2025 - Current
Online Personal Shopper
Woolworths
09.2021 - Current
Department Manager
Woolworths
09.2005 - 09.2021
Nightfill Manager
Woolworths
07.2004 - 09.2005
Shop Assistant
QU Books
02.2001 - 06.2004
Shop Assistant
Foodstore
06.1997 - 02.2001
Certificate III Retail Management -
Woolworths
Certificate IV Retail Management -
Woolworths
Certificate III Education Support - Currently Enrolled
TAFE QLD
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