Cindy Fusco

Delivering exceptional customer service to Sandalford visitors through establishing rapport with guests to provide memorable experiences.
• Hosting a range of tastings at the Cellar Door to the general public.
• Set up and delivery of group tastings and Winery Tours.
• Contribute to the achievement of sales revenue targets through executing sales promotions and implementing sales tactics to achieve sales of wine.
• Communicate product and brand information to guests.
Processed sales transactions and handled cash register with accuracy.
Helped restock shelves and ensure products were readily available for customers.
• Maintaining the presentation of the Cellar Door area through daily tasks including cleaning and restocking.
• Supporting functions and events by assisting with set up, wine pouring, hosting, pack down etc.
• Work in a manner that is conducive to & compliant with all Company WH&S policies and procedures.
• Any other tasks as required and requested by the Manager or Supervisor.
• VIP events - Function supervising and assisting.

• Wholesale/Retail Customer Service, management of client accounts, point of sale to after sale liaison.
• Excellent communication and interpersonal skills
  Managing of social media.
• Stock control and ordering of new products.
• Use of Microsoft Office, customized software package to manage ordering and stock.
• Liaise with Interior designers and provided personal for high end clients.
• Managed returns, exchanges and refunds in accordance with store policy.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Built relationships with customers and community to promote long term business growth.

• Globewest Brand- WA Representative.
• Wholesale Customer Service, management of client accounts, point of sale to after sale liaison.
• Ordering of custom designs and made to order items.
  Stock control and ordering of new products.
• Excellent communication and interpersonal skills
  Use of Microsoft Office, customized software package to manage ordering and stock.
• Liaise with Interior designers and provided personal for high end clients.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Provided sales and customer service assistance to walk-in traffic.
• Responded to telephone and in-person requests for information.
• Followed up with existing customers to provide additional support and address concerns.

• Retail Customer Service, management of client accounts, point of sale to after sale liaison.
• Excellent communication and interpersonal skills
  Ordering of custom designs and made to order items.
• Use of Microsoft Office, customized software package to manage ordering and stock.
• Set up of Financed accounts including GE Finance, Certergy and Oxipay.
• Personal and store monthly sales targets achieved and exceeded.
• Merchandising and room displays.

Casual weekend work while I was having children...

• Retail Customer Service, management of client accounts, point of sale to after sale liaison.
• Excellent communication and interpersonal skills.
• Ordering of custom designs and made to order items.
• Use of Microsoft Office, customized software package to manage ordering and stock.

• Management of retail store operations and staff.
  Administration.
• Conducted HR and recruitment for the store.
• Training of sales staff, identifying performance areas requiring development.
• Time Management and organization.
• Motivated a successful team to accomplish personal and store monthly targets.
• Data, stock control and ordering of new products.
• Use of Microsoft Office, and customized software package to manage stock.
• Engaged with customers giving exceptional point of sale and after service.
• Liaise with Interior designers and provided personal in-home consultation for high end clients.

• Customer base of 40+ Stores in WA, Metro and Country areas.
• Road Based Wholesale Sales Representation and product training throughout WA.
• Warehouse and distribution of Products.
• Administration.
• HR and recruitment requirements for the warehouse.
• Time Management and organization.
• Marketing of Products.
• Excellent communication and interpersonal skills.
• Direct container ordering and distribution to stores.
• Regular trips to the China based factories to meet clients and view new products, also meeting with worldwide agents.
• Assisted in Furniture Design and fabric selection of new products.
• Representation at Australian and International Furniture Expos including Perth, Sydney, Melbourne, Singapore, Guangzhou & Shanghai.
• Use of Microsoft Office and MYOB.
• Training of sales staff, identifying performance areas requiring development.
• Motivated a successful team to accomplish personal and store monthly targets.
• Data, stock control and ordering of new products.
• Managed day-to-day business operations.
• Trained and motivated employees to perform daily business functions.
• Evaluated suppliers to maintain cost controls and improve operations.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.

• Wholesale Sales Representation.
• Regular in store liaison with 65 Stores in WA, Metro and Country areas.
• Consistently produced Top level sales and achievements beyond sales targets.
• Assisted with Human Resources.
• Data – analysis and marketing of products.
• Product Training and presentations to sales teams.
• Assisted in furniture design and fabric selection as per the feedback from clients' needs and wants.
• Use of Microsoft Office, and customized software package.
  Hosted new product events and evenings regularly.
• Represented our products at Perth Expo and Furnitex Melbourne.

• General phone queries and office duties.
• Excellent communication and interpersonal skills.
• Road Based Sales Representation and product training.
  Sales targets.
• Use of Microsoft Office.

• Specialized in remote site bartending, catering and cleaning on a rotating roster.