Summary
Overview
Work History
Education
Skills
Key Capabilities
Accomplishments
References
Timeline
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Cindy Hunter

Brisbane,QLD

Summary

I am a team player, with exceptional interpersonal and communication skills, with a passion for building and maintaining customer relationships. I am a proven self-starter, high achiever and am highly experienced with people, marketing and administration. With a keen eye for detail I recognise the importance of providing and maintaining high levels of care within a team, customers and the environment. Currently, I am interested in joining a reputable, ethical and community focused company where I can take on a role that is challenging allowing me to take pride in my work and feel like I have made a real contribution to the success of the organisation long term.

Overview

19
19
years of professional experience

Work History

Sales, Admissions and Retention Adviser

Endeavour College of Natural Health
01.2017 - Current
  • Conduct face to face and phone interviews for student admissions, rapport building and gaining trust.
  • Management of sales deal pipeline and converting those sales within deadlines.
  • Exceeding daily KPI’s by efficiently managing a minimum of 80 personal and team tasks.
  • Assist with team training and support for online systems, product knowledge and support skills.
  • Provide specialised advice to support students reach their goal, help them understand how study will fit into their lives, as well as application process and online learning environment.
  • High attention to detail and management of accurate record keeping according to compliance and privacy laws.

Cabin Supervisor and Flight Attendant Trainer

Regional Express Airlines
01.2008 - 01.2017
  • Providing exemplary customer service to both domestic passengers and private chartered flights.
  • Handled escalated passenger complaints professionally, taking proactive measures to resolve conflicts while preserving positive relationships with customers.
  • Monitoring of operational and training standards, and recommending changes as necessary to the National Flight Attendant Manager.
  • Established strong teamwork among crew members through effective communication and collaboration
  • Conduct Line Training of new flight attendants and assist with on ground training.
  • Ensure the safety of passengers during all phases of flight and respond accordingly to any situation requiring Emergency and Safety procedures.

Risk Underwriting Officer

Suncorp Metway
01.2005 - 01.2008
  • Managing the work flow of individual new business underwriting cases, including filing, updating correspondence, requesting standard and nonstandard underwriting requirements and follow ups.
  • Utilizing the internal SABRE system for case input and balancing arrears.
  • Management of the new business family protect online insurance.
  • Work efficiently and effectively autonomously as well as in a team dynamic, dealing directly with both internal Suncorp financial advisers and independent financial advisers.
  • Answering telephone enquiries and liaising with external service providers including Doctors, International SOS, Lifescreen and various other healthcare providers.

Education

Certificate - Wellness And Nutrition

Endeavour College of Natural Health
Brisbane, QLD
01.2023

Diploma - Business Marketing

Meadowbank Technical College TAFE
Sydney, NSW
01.2004

Certificate II - Hospitality

NSW TAFE
01.2002

Higher School Certificate -

Norfolk Island Central School
01.2002

Skills

  • Analytical Thinking
  • Self-Directed
  • Problem-Solving
  • Organization and Time Management
  • Excellent Communication
  • Attention to Detail

Key Capabilities

  • Strong communication and critical listening skills, especially when acquiring and retaining students, able to converse by people from all ages, backgrounds and ethnicities
  • Excellent people management skills, able to contribute to high-performing teams, manage workflow and allocate priorities.
  • Excellent time and organizational skills as majority of work experience has been in a deadline driven environment
  • Solution focus with a can do attitude
  • Fast learning of programs and systems with proven experience in MS Office suit, Hubspot, Canvas, Moodle systems
  • Proactively ensuring accounts are up to date with payment intentions in line with Australian Government Student loan requirements.

Accomplishments

  • Consistent Target Achievement for 5+ years
  • Completion of Endeavour College of Natural Health various Wellness and Nutrition courses
  • Implementing processes to streamline lead follow up and updating correspondence for team use
  • Co-Hostess of the 2016 World SAAB Convention

References

Available upon request

Timeline

Sales, Admissions and Retention Adviser

Endeavour College of Natural Health
01.2017 - Current

Cabin Supervisor and Flight Attendant Trainer

Regional Express Airlines
01.2008 - 01.2017

Risk Underwriting Officer

Suncorp Metway
01.2005 - 01.2008

Certificate - Wellness And Nutrition

Endeavour College of Natural Health

Diploma - Business Marketing

Meadowbank Technical College TAFE

Certificate II - Hospitality

NSW TAFE

Higher School Certificate -

Norfolk Island Central School
Cindy Hunter