Summary
Overview
Work History
Education
Skills
Key Capabilities
Accomplishments
References
Timeline
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Cindy Hunter

Brisbane,QLD

Summary

I am a team player, with exceptional interpersonal and communication skills, with a passion for building and maintaining customer relationships. I am a proven self-starter, high achiever and am highly experienced with people, marketing and administration. With a keen eye for detail I recognise the importance of providing and maintaining high levels of care within a team, customers and the environment. Currently, I am interested in joining a reputable, ethical and community focused company where I can take on a role that is challenging allowing me to take pride in my work and feel like I have made a real contribution to the success of the organisation long term.

Overview

19
19
years of professional experience

Work History

Sales, Admissions and Retention Adviser

Endeavour College of Natural Health
Brisbane, QLD
01.2017 - Current
  • Conduct face to face and phone interviews for student admissions, rapport building and gaining trust.
  • Management of sales deal pipeline and converting those sales within deadlines.
  • Exceeding daily KPI’s by efficiently managing a minimum of 80 personal and team tasks.
  • Assist with team training and support for online systems, product knowledge and support skills.
  • Provide specialised advice to support students reach their goal, help them understand how study will fit into their lives, as well as application process and online learning environment.
  • High attention to detail and management of accurate record keeping according to compliance and privacy laws.

Cabin Supervisor and Flight Attendant Trainer

Regional Express Airlines
Sydney, NSW
01.2008 - 01.2017
  • Providing exemplary customer service to both domestic passengers and private chartered flights.
  • Handled escalated passenger complaints professionally, taking proactive measures to resolve conflicts while preserving positive relationships with customers.
  • Monitoring of operational and training standards, and recommending changes as necessary to the National Flight Attendant Manager.
  • Established strong teamwork among crew members through effective communication and collaboration
  • Conduct Line Training of new flight attendants and assist with on ground training.
  • Ensure the safety of passengers during all phases of flight and respond accordingly to any situation requiring Emergency and Safety procedures.

Risk Underwriting Officer

Suncorp Metway
Brisbane
01.2005 - 01.2008
  • Managing the work flow of individual new business underwriting cases, including filing, updating correspondence, requesting standard and nonstandard underwriting requirements and follow ups.
  • Utilizing the internal SABRE system for case input and balancing arrears.
  • Management of the new business family protect online insurance.
  • Work efficiently and effectively autonomously as well as in a team dynamic, dealing directly with both internal Suncorp financial advisers and independent financial advisers.
  • Answering telephone enquiries and liaising with external service providers including Doctors, International SOS, Lifescreen and various other healthcare providers.

Education

Certificate - Wellness And Nutrition

Endeavour College of Natural Health
Brisbane, QLD
01.2023

Diploma - Business Marketing

Meadowbank Technical College TAFE
Sydney, NSW
01.2004

Certificate II - Hospitality

NSW TAFE
01.2002

Higher School Certificate -

Norfolk Island Central School
01.2002

Skills

  • Analytical Thinking
  • Self-Directed
  • Problem-Solving
  • Organization and Time Management
  • Excellent Communication
  • Attention to Detail

Key Capabilities

  • Strong communication and critical listening skills, especially when acquiring and retaining students, able to converse by people from all ages, backgrounds and ethnicities
  • Excellent people management skills, able to contribute to high-performing teams, manage workflow and allocate priorities.
  • Excellent time and organizational skills as majority of work experience has been in a deadline driven environment
  • Solution focus with a can do attitude
  • Fast learning of programs and systems with proven experience in MS Office suit, Hubspot, Canvas, Moodle systems
  • Proactively ensuring accounts are up to date with payment intentions in line with Australian Government Student loan requirements.

Accomplishments

  • Consistent Target Achievement for 5+ years
  • Completion of Endeavour College of Natural Health various Wellness and Nutrition courses
  • Implementing processes to streamline lead follow up and updating correspondence for team use
  • Co-Hostess of the 2016 World SAAB Convention

References

Available upon request

Timeline

Sales, Admissions and Retention Adviser

Endeavour College of Natural Health
01.2017 - Current

Cabin Supervisor and Flight Attendant Trainer

Regional Express Airlines
01.2008 - 01.2017

Risk Underwriting Officer

Suncorp Metway
01.2005 - 01.2008

Certificate - Wellness And Nutrition

Endeavour College of Natural Health

Diploma - Business Marketing

Meadowbank Technical College TAFE

Certificate II - Hospitality

NSW TAFE

Higher School Certificate -

Norfolk Island Central School
Cindy Hunter