Cindy Kranicz

• Developed efficient schedules, optimizing team resources to meet fluctuating demand
• Volunteered for extra shifts and other busy periods to alleviate staffing shortages.
• Responsible for data encoding in the system such as (ABN number, invoice number, invoice date etc)
• Verify invoices and apply requisitions for goods and services (GST)
• Reconciliations and balancing applied on accounts or statements
• Maintain updated vendor files and file numbers
• Provide an excellent customer service and satisfaction to the client.
• Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
• Trained and supervised team of customer service representatives in providing quality service to customers.
• Led by example through consistently maintaining excellent performance standards.
• Established reward system for team members who exceeded customer service targets, motivating team and fostering culture of excellence.
• Coordinated cross-functional teams to deliver exceptional customer service in a fast-paced environment.
• Process stationery orders such as business cards, barcodes, envelopes, graduation certificates, posters, exams etc
• Responsible in updating the Publish Partner website specially if there's any additional products to add
• Streamlined team processes for increased efficiency and productivity.
• Examined incoming inventory, merchandised shelves and prevented shrinkage.

• Responsible in opening the Centre everyday
• Provide all students with a consistent, convenient, personalised experience
• Help students adapt, and enjoy, university life
• Provide skills and resources to assist students with independent learning, and balance their study with the demands of everyday life
• Help TAFE staffs, as there are many scenarios where staff require guidance to refer students to appropriate services and resources
• Proven experience in delivering administration support and hospitality for meetings and events such as coordinating catering and supplies, liaising with stakeholders to understand event requirements and managing service providers
• Demonstrated excellence in customer service with ability to analyse and solve problems by applying judgment and initiative, and manage security
• Sort out the printing request - Internally and Externally (Bankstown, Strathfield, Liverpool etc.)
• Print student’s handbooks, and journals etc.

⦁ Sort out internal and external mails (500-1,000 invoices a day)
⦁ Batch all the mails depend on what type of Pay Group (Star City Casino, Jupiter Townsville Casino etc.)
⦁ Scan invoices, credit notes and credit request
⦁ Responsible for data encoding in the system such as ( ABN number, invoice number, invoice date etc)
⦁ Verify invoices and apply requisitions for goods and services (GST)
⦁ Reconciliations and balancing applied on accounts or statements
⦁ Maintain updated vendor files and file numbers
⦁ Provide an excellent customer service and satisfaction to the client

• Record all hours worked by staff and ensure that all of them receive the correct amount of pay
• Cascade to the staff all the updates regarding any changes in the company
• Processed new hire, employee changes and termination paperwork
• Accomplish the month end report of the staff and the kids
• Compute all the kids fees in a weekly basis and update the parents
• Answer all phone enquiries and provide excellent customer service
• Arrange appointments for the Director and Parents.

• Opens customer accounts by recording account information
• Maintains customer records by updating account information
• Contributes to team effort by accomplishing related results as needed
• Responsible for the processing and verification of the client's billing
• Ensure accurate and timely payment of all invoices
• Give a call out to VIP client that was endorsed by the Managers and Team Leaders
• Compute and provide clients balance enquiries and rebate requests
• Resolve client discrepancies and short payments
• Responsible for monitoring and maintaining assigned accounts until it’s solve
• Accountable for reducing delinquency for assigned accounts
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.