Cindy Kuo

• Monitored the daily operational performance of all City Network and Airtrain services utilising current Queensland Rail electronic Train Monitoring Systems in accordance with Queensland Rail's business requirements, the TransLink Transport Service contract, the Transport and Main Roads contract and the Airtrain Agreement.
• Investigated, recorded and reported schedule variances to all City Network and Airtrain services.
• Assisted Operations Management in responding to performance based information requests, by coordinating the maintenance and retrieval of records.

• Monitored rail traffic operations throughout the City Network to deliver clear, timely and accurate information.
• Liaised with relevant business groups to receive, analyse, interpret and disseminate accurate information which impacts daily train operations.
• Effectively monitored and utilised a variety of operational support systems and tools which include, but are not limited to, Remote Train Overview Application (RTOA), Passenger Information Display System (PIDS)/Train information Public System (TIPS), Canned Announcement Applicaton (CAA), Public Address (PA), and Two-way/Zetron radio to facilitate the delivery of accurate train information to both internal and external customers.

• Delivered customer service excellence:

-On platforms and at ticket windows

-During planned line closures with rail replacement buses -During service disruptions

-To customers requiring specific assistance.

• Monitored, observed, and taking appropriate action to ensure safety and security of persons and Queensland Rail property
• Maintained clean and tidy station facility, which will involve cleaning tasks (including cleaning bodily wastes) and some lifting
• Meeting all NGR (New Generation Rollingstock) services on their arrival platform, this may include walking significant distances.

• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
• Responded to any emergencies as instructed and with utmost efficiency.
• Recognized, documented and advised on removal of hazards.