Cindy Lam
Rowville
Summary
I love exploring new concepts, it opens a world of possibilities, allowing me to expand my knowledge and gain a deeper understanding of the world. By embracing the pursuit of new concepts, I am able to unlock opportunities for personal and professional growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Salon Assistant
Xgold Reachny Hair Beauty & Nails
05.2024 - 02.2025
- Worked primarily on hair colouring, treatments, washing, blow waves, and styling while gaining extensive knowledge of different hair types and techniques.
- Learned and assisted with various hair services, including extensions, perms, and advanced colouring methods.
- Gained experience in the nail station, performing pedicures, manicures, and standard nail polish applications.
- Provided excellent customer service, building strong connections with clients, many of whom remembered and appreciated my presence.
- Answered phone calls, scheduled appointments, and contributed to a welcoming salon environment.
- Applied makeup for select clients, drawing from four years of personal experience in cosmetics to enhance their desired looks.
VCE VM Placement
Chelsea Heights Bakery
05.2024 - 05.2024
- I successfully completed my VCE VM 2 week placement at Chelsea Heights Bakery, where I developed skills in cashier operations, customer service, and food preparation. My responsibilities included serving bakery products, preparing made-to-order items at the Banh Mi and sandwich bar, maintaining cleanliness and hygiene standards, and assisting with baking and ingredient preparation. This experience strengthened my ability to work efficiently in a fast-paced environment while delivering excellent customer service.
EBay Dropshipping & E-Commerce Experience
Independent E-Commerce Seller
01.2023 - 09.2023
- Completed an in-depth eBay dropshipping course, gaining expertise in product research, supplier management, and online sales strategies.
- Successfully managed an eBay dropshipping business, handling product listings, pricing optimization, and order fulfillment.
- Utilized digital marketing strategies, including SEO and competitive analysis, to drive traffic and sales.
- Gained hands-on experience in customer service, dispute resolution, and maintaining high seller performance standards.
- Developed strong analytical skills by tracking sales trends and optimizing product selection for profitability.
Casual Sales Assistant
Chelsea Heights Bakery
01.2020 - 01.2021
- Provided excellent customer service by assisting customers with purchases, handling inquiries, and ensuring a positive shopping experience.
- Operated the cash register, processed transactions efficiently, and maintained accurate cash handling procedures.
- Assisted in food preparation, packaging, and maintaining cleanliness in accordance with food safety regulations.
- Managed stock levels, restocked shelves, and ensured product displays were well-presented.
- Worked collaboratively with team members in a fast-paced environment to meet customer demands.
Education
VCE Vocation Major (VM) Year 11 - 12 -
Wellington Secondary College
Mulgrave, VIC10-2024
Student Year 7 – 9 -
Sacred Heart Girls’ College
Oakleigh, VIC12-2021
Skills
- Dedicated, adaptable, and passionate about customer service and creative expression
- Diverse background in beauty services, online business management, and event coordination
- Thrives in fast-paced environments and eager to learn new techniques
- Excellent communication and interpersonal skills, fostering meaningful connections with clients and colleagues
- Strong work ethic, attention to detail, and creativity, ensuring high-quality results in all tasks
- Public speaking: Awarded Best Student of Class for Best Oral Presentation in Year 12
Certification
- Certificate III in Events, Year 1 completed
- Dropship Mastery 2.0, Completed
- Certificate II in Small Business Operations and Innovation, Current 1st Year
Personal Information
Date of Birth: 11/06/2006
Languages
English
Native or Bilingual
Teochew
Limited Working
Interests
- Learning new cooking techniques and expanding my culinary skills
- Musical instruments such as violin (currently playing the piano)
- Gym workouts - I like to keep fit
- Beauty Cosmetics such as makeup
Timeline
Salon Assistant
Xgold Reachny Hair Beauty & Nails
05.2024 - 02.2025
VCE VM Placement
Chelsea Heights Bakery
05.2024 - 05.2024
EBay Dropshipping & E-Commerce Experience
Independent E-Commerce Seller
01.2023 - 09.2023
Casual Sales Assistant
Chelsea Heights Bakery
01.2020 - 01.2021
- Certificate III in Events, Year 1 completed
- Dropship Mastery 2.0, Completed
- Certificate II in Small Business Operations and Innovation, Current 1st Year
VCE Vocation Major (VM) Year 11 - 12 -
Wellington Secondary College
Student Year 7 – 9 -
Sacred Heart Girls’ College
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