Cindy Lam
Kambah,ACT
Summary
Over 15 years of experience in legal and IT support, along with more than 20 years caring for special needs children, resulting in a unique blend of skills. Strong organisational abilities and a commitment to delivering excellent customer service have been developed, with a focus on improving retail operations and enhancing customer experiences.
Overview
36
36
years of professional experience
Work History
Wellness Checker
Kathryn Saghy
01.2015 - Current
- Provide support in managing a family member's anxiety and other mental health challenges. Additionally, assist with care and well-being of household pets.
Domestic/Caring Duties
Self
08.2002 - 01.2022
- Managed domestic responsibilities and behavioural challenges for two special needs children, focusing on communication, conflict resolution, diversity appreciation and problem-solving.
Volunteer/Support Asian Women's Friendship Group
Prillisia Duignan
01.2008 - 01.2021
- Assisted with group functions and also the English as a Second Language and Basic Computer Skills group.
Volunteer
Salvation Army
10.2019 - 03.2020
- Efficiently sorted clothes, organised donations, effectively disposed of 'unsaleable' items, completed tasks within required timeframe, and adhered to WH&S protocol.
In-Store Admin Assistant - Work Experience
Better Music
05.2018 - 05.2018
- Administrative support included inventory management, product communication, catering tasks, electric guitar maintenance, tuning, flat packaging, and lifting heavy furniture boxes.
Admin Support/Tech Support
Attorney-General's Department
05.1988 - 08.2002
- Facilitated communication with administrative, legal, and client departments, handled various tasks such as word processing, transcription, and technical support for office equipment.
Education
Certificate III - Retail
12.2024
work experience pending
Certificate III - Business
12.2019
Certificate II - Skills and Work Vocational Pathways
12.2017
Skills
- Customer Service
- Fluent in English
- Foundational Cantonese
- Administration Skills
- IT systems operations
- MS Office Suite
Timeline
Volunteer - Salvation Army
10.2019 - 03.2020
In-Store Admin Assistant - Work Experience - Better Music
05.2018 - 05.2018
Wellness Checker - Kathryn Saghy
01.2015 - Current
Volunteer/Support Asian Women's Friendship Group - Prillisia Duignan
01.2008 - 01.2021
Domestic/Caring Duties - Self
08.2002 - 01.2022
Admin Support/Tech Support - Attorney-General's Department
05.1988 - 08.2002
Alffie - Certificate III, Retail
Salvation Army Training Plus - Certificate III, Business
CIT - Certificate II, Skills and Work Vocational Pathways
Hobbies/Interests
Hobbies include film and media appreciation, music (listening, singing, playing ukulele and piano), reading and writing (including poetry), physical fitness (bodyweight training, rebounding and jump roping), and a strong interest in learning about new technology and acquiring new skills.
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