Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cindy Li

Zetland,Australia

Summary

I am a seasoned operations and administrative professional with over seven years of experience in process enhancement, cost management, and the seamless execution of daily operations. I have a proven track record of successfully leading teams, coordinating schedules, and delivering exceptional customer service across various industries. I collaborate effectively with consultants, area leaders, and other teams to drive operational improvements. My expertise includes budget management, project oversight, and ensuring compliance, with an emphasis on accuracy, efficiency, and process optimization. I am highly organized, detail-oriented, and adept at balancing both strategic planning and hands-on activities to enhance business operations and team performance. As a proactive Operations Manager, I bring extensive experience in supervising workover and completion operations, skillfully directing the efforts of completion consultants and supervisors. I have successfully implemented lean manufacturing principles to boost productivity and reduce completion costs. I am committed to being well-organized, meticulous, and focused on achieving safety and minimizing environmental impacts.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Operations Manager

Aurich Pty Ltd
06.2017 - Current
  • Lead and support teams to achieve company objectives through training, mentorship, and process guidance
  • Supervise daily operations, ensuring quality and productivity standards are consistently met
  • Develop and implement operational procedures to enhance efficiency and effectiveness
  • Collaborate with management on strategic planning to support business growth
  • Address and resolve customer concerns to maintain high levels of satisfaction
  • Coordinate with various departments, including sales, marketing, and finance, for streamlined operations

Administrative Assistant

Heavenly Zen Massage
01.2013 - 04.2016
  • Provided a professional front-office presence, greeting visitors and managing inquiries
  • Handled multi-line phone systems, routing calls and managing customer inquiries
  • Scheduled and organized meetings, appointments, and conferences
  • Managed office supplies, data entry, and document management
  • Supported daily operations with strong organizational and time management skills

Education

Bachelor of International Tourism and Hotel Management -

Griffith University
Brisbane, QLD
11.2015

Certificate II in Business -

TAFE Queensland
Brisbane, QLD
11.2012

Skills

  • Team Leadership
  • Business Development
  • Data Analysis
  • Strategic Planning
  • Customer Service
  • Operations Management
  • Process Improvement
  • Staff Training and Development

Problem-Solving

Operations Monitoring

Certification

  • white card
  • Data

Timeline

Operations Manager

Aurich Pty Ltd
06.2017 - Current

Administrative Assistant

Heavenly Zen Massage
01.2013 - 04.2016

Certificate II in Business -

TAFE Queensland

Bachelor of International Tourism and Hotel Management -

Griffith University
Cindy Li