Cindy Liu
Lidcombe,Sydney
Summary
I am Cindy Liu. Customer-oriented Store Sales associate and Manager offering over 10 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Trains, develops and manages team of store associates and assistant general managers. I am highly motivated with desire to take on new challenges.
Overview
16
16
years of professional experience
Work History
Store Manager
Sogna fashion store
06.2019 - Current
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Updated and maintained store signage and daily displays.
- Monitored inventory levels and placed orders to restock shelves.
- Conducted daily store operations, including opening procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Organized promotional events to increase product awareness.
- Performed regular price checks to ensure competitive pricing.
- Planned special promotions or discounts based on market trends.
- Provided feedback on marketing campaigns to improve effectiveness.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Property sales person
The Property Investors Alliance
07.2017 - 08.2018
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Sales Associate
Opal paradise
Cairns, QLD
06.2011 - 09.2014
- Cashier, Customer service, Stocking, Maintain store environment, General sales duties
- Assisted customers in selecting appropriate products or services for their needs.
- Advised customers on the latest product features and benefits.
- Monitored inventory levels and placed orders as needed.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Part Time Tour Operator
Kingstar Tour Service (Cairns)
Cairns
10.2010 - 04.2011
- Assisted customers with booking tours and activities, providing information about destinations and arranging transportation.
- Provided guidance to customers regarding appropriate attire for their trips.
- Utilized various computer systems to track bookings and payments.
- Maintained relationships with vendors in order to secure the best prices for tours and activities.
- Coordinated transportation services including flights, buses, taxis, rental cars. for customers' trips.
- Processed refunds or credits for cancelled or rescheduled tours promptly according to company policy.
Part Time Shop assistant
Jordan convenience store (Cairns)
Cairns, QLD
06.2009 - 08.2010
- Greeted customers and provided assistance with product selection.
- Assisted in maintaining store appearance by stocking shelves, organizing displays, and ensuring cleanliness of the shop floor.
- Operated the cash register to process customer purchases accurately and efficiently.
- Processed returns, exchanges, refunds, layaways, special orders and warranties according to company policy.
- Resolved customer complaints in a professional manner.
- Provided information about products and services to customers.
Part-time sales assistant
Dixon Cafe, Chinatown (Sydney)
06.2008 - 01.2009
- Greeted customers and provided assistance with product selection.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
Education
Master of Business Administration -
James Cook University
07.2013
Bachelor of Business - Accounting and Marketing
James Cook University
07.2012
Diploma of Business - Accounting
James Cook University
12.2009
Advanced diploma of Accounting -
Sydney Institute
12.2008
Skills
- Retail Inventory Management
- Competitor Monitoring
- Operations Management
- Store operations
- Employee Training
- Customer Service Management
- Promotional planning
- Store opening and closing procedures
- Sales Analysis
- Outstanding communication skills
- Friendly and Positive
- Team Building and Leadership
- Reliable
- Customer Service
- Work Planning and Prioritization
- Strategic thinker
- Inventory Control
- Sales Coaching
- Sales Strategies
Timeline
Store Manager
Sogna fashion store
06.2019 - Current
Property sales person
The Property Investors Alliance
07.2017 - 08.2018
Sales Associate
Opal paradise
06.2011 - 09.2014
Part Time Tour Operator
Kingstar Tour Service (Cairns)
10.2010 - 04.2011
Part Time Shop assistant
Jordan convenience store (Cairns)
06.2009 - 08.2010
Part-time sales assistant
Dixon Cafe, Chinatown (Sydney)
06.2008 - 01.2009
Master of Business Administration -
James Cook University
Bachelor of Business - Accounting and Marketing
James Cook University
Diploma of Business - Accounting
James Cook University
Advanced diploma of Accounting -
Sydney Institute
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