Cindy Moreira

• Used POS system to process sales, returns, online orders, and gift card activations.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Maintained tidy and organized store environment to comply with cleanliness standards.
• Balanced and organized cash register by handling cash, counting change, and storing coupons.

• Operated espresso machines and commercial coffee brewers to create beverages.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment
• Cleaned counters, machines, utensils, and seating areas daily
• Completed successful daily cash audits to correctly balance drawers at end of shifts

• Maintained personnel records and updated internal databases to support document management.
• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Collected, validated, and distributed information to employees.
• Computerized office activities, maintained customer communications, and tracked records through delivery.

Lululemon was an awesome opportunity for me to gain knowledge and experience in the retail industry. During this time, I learnt many skills that allowed me to constantly improve in my position.

• Approached browsing customers to initiate conversations to determine buying preferences.
• Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
• Employed strategic tactics such as cross-selling and upselling to drive sales.
• Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
• Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
• Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.

I had an awesome opportunity to work as the main receptionist for a thriving business in Balmain in the start of 2021. This is my experience as a receptionist until the July COVID lockdown in 2021.

• Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
• Confirmed appointments, communicated with clients and updated client records.
• Corresponded with clients through email, telephone and text messages.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Resolved customer problems and complaints.
• Kept reception area clean and neat to give visitors a positive first impression.

I worked full time as a barista/waitress at Coffee Worx. This café and roastery is one of the busiest cafes in Rangiora, known for its great coffee and amazing hospitality service. I am grateful for the experience I gained through Coffee Worx as I grew into a strong barista and learnt how to handle extreme rushes of customers and produced the best service yet. I also learnt how to manage situations under pressure and seek the customers best in each and every situation. As Coffee Worx had a daily influx of regular customers, I developed great communication skills with remembering customers names, orders and grew great relationships.

I enjoyed working at Cruisy Days Diner when I left school as it was extremely popular and attracted many families and tourists. My position was the main barista weekdays and assistant barista on the weekends, other duties included front of house waitressing, taking orders and interacting with customers.

As a casual employee, I filled in many shifts at both of these local eateries. I enjoyed the new experiences as I learnt great skills and techniques within both of the businesses.