Cindy Nguyen
Springvale,Victoria
Summary
With a double degree in Design and Business, I merge creativity with strategic insight for impactful outcomes to every project. Proficient in user experience, UI, service design, and marketing research, I craft visually engaging narratives that yield tangible results. My dedication to excellence, fuelled by meticulous attention to detail, ensures solutions driven by data and research-backed insights. Committed to elevating brands and enriching customer experiences, I thrive on transforming innovative ideas into reality.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Process Lead and Centre Administrator
Shichida Australia
Melbourne, VIC
05.2022 - Current
- Currently leading a UX project to optimise administrative processes and workflow for company and client users, while delivering exceptional customer service and upholding a professional reception.
- Efficiently handles administrative duties (scheduling appointments, managing correspondence via chat bot, email, and phone, resolving conflicts) for 6 centres, supporting administration operations with 80-90% quarterly retention rates
- Collaborated with stakeholders across the organization to identify potential process improvements.
- Additionally, conducts product and phone marketing sales and edits film pieces for social media and company websites to meet marketing objectives.
Mentoring Coordinator
Monash University, Faculty of MADA
Caulfield, VIC
12.2021 - 12.2022
- Co-Coordinating the Peer Mentoring Program for the faculty of MADA with a social focus
- Event planning and management for peer mentoring events and leading the program with a team of senior mentors
- Liaison between MADA Student Society, Faculty of MADA and the Monash Peer Mentoring Team
- Working to develop and deliver high quality training and resources to shape the foundation for this first year peer mentoring program.
Boostie
Boost Juice Waverley Gardens
Mulgrave, VIC
03.2022 - 08.2022
- Promoted high customer satisfaction by resolving problems with excellent knowledgeable and friendly customer service to a diverse range of clienteles
- Self-managing store operations during both non-peak and peak hours which includes operating POS registers, maintaining strict store cleanliness, producing, and efficiently delivering consistent high-quality drinks, managing stock take and inventory control
- Daily KPIs of $150 in profit per shift and overseeing store closures.
Monash SEED Externship Intern
Voice of Health
Clayton, VIC
03.2022 - 05.2022
- Conducting marketing research in a self-led student team to develop a strategy and evidence-based recommendations to resolve issues for a social enterprise client and create social impact on the community
- Working towards deadlines, liaising with different stakeholders, communication amongst the team, constantly developing research skills.
Mentor
Access Monash
Melbourne, VIC
03.2018 - 12.2021
- In a team, mentored, supported, and facilitated groups of high school students from under-represented backgrounds in the community in a project delivery to advocate higher education and against domestic violence
- Also individually mentored high school students to help achieve their academic and social goals in and out of high school
- Organised and planned sessions, punctual to meetings, had strong communication between Support Officers, Mentor Leaders, students, and teachers
- Additionally, facilitated students in various Open Days and Monash Camps.
Education
Bachelor of Industrial Design And Bachelor of Business - Marketing
Monash University
12.2022
Skills
- Exceptional Communication Skills and Customer Service
- Co-designing, Collaboration and Cross-Functional Teamwork
- Relationship Management
- Strong Organisation Skills
- Event Planning and Management
- Delivers Results under Tight Deadlines
- Client Presentation Delivery and Presentation Skills
- Client Communications
- Business Report Preparation
- Design Strategy and Design Thinking
- Journey Mapping and Story Boarding
- Video Editing and Content Management
- Product Design, Service Design, Conceptual Design
- Data Analysis and Insight Explorations
- Conducting Research and Interviews
- Benchmarking, Prototyping and User Testing
- Solidworks 3D CAD modelling
- Microsoft Office, Adobe Suite, Invision
Certification
- Currently undertaking the KICKOFF course from Project Management Institute
- BSB40120 Certificate IV in Business (Customer Management and Relations) (2023)
- CPR/AED First Aid Training (2024)
- Mental Health First Aid Training (2021)
- Certificate for Year 12 Students in Vietnamese (2016) from Springvale Vietnamese Language School
Languages
Vietnamese
Professional
Accomplishments
- Shichidian Award (2024), bi-annual employee award awarded for outstanding contribution to effectively collaborate across departments, deliver exceptional customer service and drive positive outcomes for internal and external stakeholders
- Student Wellbeing Program Award (2020), awarded for outstanding contribution as an ambassador to the Monash Student Wellbeing Program
- Access Monash Volunteer Hall of Fame (2018), awarded for outstanding contribution to the Access Monash Program, going above and beyond program expectations to deliver support
References
References available upon request.
Timeline
Process Lead and Centre Administrator
Shichida Australia
05.2022 - Current
Boostie
Boost Juice Waverley Gardens
03.2022 - 08.2022
Monash SEED Externship Intern
Voice of Health
03.2022 - 05.2022
Mentoring Coordinator
Monash University, Faculty of MADA
12.2021 - 12.2022
Mentor
Access Monash
03.2018 - 12.2021
Bachelor of Industrial Design And Bachelor of Business - Marketing
Monash University
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