Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Jay Annett

Stawell,VIC

Summary

A local of Stawell, with a good standing in the community due to volunteer efforts with the SES for almost 10 year.

Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at David O Jones Mitre 10. Expert in cash handling accuracy and maintaining high levels of service under pressure. Skilled in both teamwork and independent problem-solving, showcasing reliability and empathy towards customer needs. Achieved significant improvements in delivery efficiency and sales floor organization. Reliable and upbeat. Successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable team player with excellent organizational strengths and superior work ethic.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Trade/Retail Worker

David O Jones Mitre 10
03.2019 - Current
    • Greeted customers, helped locate merchandise, and recommended suitable products.
    • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
    • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
    • Used POS system to process sales, returns, online orders, and gift card activations.
    • Balanced and organized cash register by handling cash, counting change, and invoicing accounts.
    • Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
    • Collaborated with team members to coordinate delivery schedules and meet daily targets efficiently.
    • Adapted quickly to changes in delivery schedules or routes due to unforeseen circumstances, minimizing delays.

Volunteer

Stawell SES
03.2015 - Current

Shop Assistant

Highway Milkbar
10.2018 - 03.2019
  • Completed daily tasks accurately and on-time to support shop needs.
  • Assisted customers in locating items, ensuring a positive shopping experience.
  • Organized shelves to remove slow moving items and add new merchandise.
  • Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
  • Swept and mopped floor, wiped tables and counters to support cleanliness and maintain organized store.
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.

Waiter/bartender

Goldfields Motel
01.2018 - 10.2018
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.

Education

Cert II General Education -

Wimmera Institute of Tafe
Stawell, VIC

Stawell Secondary College

Skills

  • Patience and Empathy
  • Reliability and punctuality
  • Cash handling accuracy
  • Computer skills and technical knowledge
  • Ability to interpret and follow directions
  • Capability to work independently and as apart of a team
  • Ability to safely work at heights
  • Ability to safely operate power tools and heavy machinery
  • Ability to preform heavy lifting and manual labour

Certification

  • Heavy Rigid Truck Licence (non-synchro)
  • High risk card
  • Forklift licence

References

  • Shane Sanger - Mitre 10 Trade Manger

0408 848 464

  • John Hooper - SES Training Officer

0429 051 001

  • Alan Blight SES Unit Controller (Former)

0408 247 034


Timeline

Trade/Retail Worker

David O Jones Mitre 10
03.2019 - Current

Shop Assistant

Highway Milkbar
10.2018 - 03.2019

Waiter/bartender

Goldfields Motel
01.2018 - 10.2018

Volunteer

Stawell SES
03.2015 - Current

Cert II General Education -

Wimmera Institute of Tafe

Stawell Secondary College

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Jay Annett