Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cindy Northey

Clontarf,QLD

Summary

Dynamic and dedicated professional with extensive experience at Gloria Jeans, excelling in customer service and teamwork. Proven ability to enhance customer satisfaction through efficient service and effective problem-solving. Skilled in cash handling and maintaining cleanliness, ensuring compliance with health standards while fostering a collaborative work environment.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Cafe Worker

Gloria Jeans
  • Collaborated with team members to meet peak service demands effectively.
  • Learned inventory management practices, contributing to stock organization and replenishment.
  • Adapted quickly to changing menu items and daily specials maintaining customer satisfaction.
  • Supported training initiatives for new staff, fostering a collaborative work environment.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Maintained a clean and organized café environment, adhering to health and safety regulations.
  • Processed transactions accurately using point-of-sale systems for smooth operations.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Assisted customers with menu selections, enhancing overall dining experience.
  • Maintained cleanliness and organization of workstations to ensure efficient service.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Supported fellow team members in achieving a smooth workflow during peak hours.
  • Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
  • Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.
  • Assisted in inventory management, tracking stock levels and reporting low supplies to the manager for timely reordering.
  • Maintained clean and attractive product displays to entice customer purchases.
  • Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
  • Assisted in training new staff members on café procedures, policies, and customer service standards to ensure a consistent experience for all patrons.
  • Promoted cafe offerings through engaging interactions with customers, highlighting specials or new menu items.
  • Demonstrated proficiency in operating espresso machines and other equipment to consistently deliver quality beverages.
  • Trained new cafe workers in sales, customer service, and safety.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.

Cleaner

Le Cake
03.2009 - Current
  • Maintained cleanliness and sanitation standards in baking areas and production facilities.
  • Operated industrial cleaning equipment to ensure efficient cleaning processes.
  • Conducted routine inspections to identify maintenance needs and report issues promptly.
  • Assisted in training new staff on proper cleaning protocols and safety procedures.
  • Utilized eco-friendly cleaning products to promote sustainability within operations.
  • Collaborated with team members to develop efficient cleaning schedules for peak production times.
  • Ensured compliance with health regulations by maintaining accurate records of cleaning activities.
  • Implemented time-saving techniques that improved overall operational efficiency in facility upkeep.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Emptied trashcans and transported waste to collection areas.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
  • Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
  • Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
  • Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
  • Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
  • Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
  • Supported facility operations with comprehensive knowledge of proper chemical usage, storage, and disposal procedures.
  • Fostered safer work environment by promptly addressing spills and potential hazards.
  • Contributed to team efforts by training new staff on best practices in cleaning and maintenance.
  • Implemented recycling program, significantly reducing waste and promoting environmental responsibility.
  • Collaborated with maintenance team to identify and resolve issues requiring repair, enhancing overall facility safety.
  • Adapted quickly to last-minute cleaning requests, ensuring that all areas were presentable for unexpected visits.
  • Ensured clean and welcoming environment for clients by meticulously cleaning common areas, restrooms, and offices.
  • Maintained high standard of cleanliness in high-traffic areas, contributing to positive first impression for visitors.
  • Improved overall cleanliness and hygiene by using eco-friendly cleaning products and techniques.
  • Ensured that all cleaning supplies were stocked and organized, minimizing downtime.
  • Reduced spread of illness by implementing rigorous disinfection practices for all high-touch surfaces.

Packer

Le Cake
03.2009 - Current
  • Packaged baked goods efficiently for timely distribution.
  • Maintained cleanliness and organization of packing area.
  • Collaborated with team members to ensure quality control standards.
  • Operated packaging machinery according to safety protocols.
  • Inspected products for damage or defects prior to packing.
  • Supported inventory control and restocking activities.
  • Trained new employees on packing procedures and safety guidelines.
  • Implemented process improvements to enhance packing efficiency and accuracy.
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
  • Complied with safety, health, and environmental regulations as prescribed by law.
  • Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
  • Ensured timely completion of orders through effective time management and multitasking skills.
  • Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
  • Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
  • Improved team collaboration through effective communication and coordination with coworkers.
  • Inspected items to identify discrepancies and damages and reported to supervisor.
  • Collaborated with team members to achieve daily goals and meet company objectives.
  • Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
  • Increased accuracy of packed items by diligently following packing lists and verifying product information.
  • Assisted supervisors with special projects as needed, showcasing versatility and commitment to overall team success.
  • Trained new employees on proper packing and labeling techniques and to apply best practices.
  • Demonstrated flexibility in adapting to various packing procedures for different types of products, meeting specific client requirements.
  • Supported training efforts for new team members, sharing knowledge of best practices for successful packing operations.
  • Contributed to customer satisfaction by securely packaging fragile items to prevent damage during shipment.
  • Supported warehouse operations by efficiently moving materials to designated areas using pallet jacks or hand trucks.
  • Assisted in inventory management, conducting regular counts and reporting discrepancies.
  • Expedited order processing by prioritizing tasks according to shipping deadlines.

Teller

Travelex Currency Services
06.2007 - 02.2009
  • Processed currency exchanges at Brisbane Airport with precision and speed.
  • Supported clients in identifying tailored currency options, boosting satisfaction levels.
  • Maintained up-to-date knowledge of foreign exchange rates and market trends to provide accurate information.
  • Managed cash handling procedures, reducing discrepancies through diligent attention to detail.
  • Processed currency transactions accurately and efficiently for diverse clientele.
  • Assisted customers with foreign exchange inquiries, enhancing overall service experience.
  • Maintained up-to-date knowledge of currency rates and compliance regulations.
  • Collaborated with team members to streamline cash handling procedures.
  • Resolved customer issues promptly, fostering trust and satisfaction in services provided.
  • Implemented security measures to safeguard cash and sensitive information during transactions.
  • Conducted daily cash reconciliations, ensuring accuracy in financial reporting.
  • Trained new staff on operational procedures and customer service excellence.

Cafe Worker

Airport Fine Foods
02.2004 - 06.2007
  • Prepared and served coffee and food items efficiently, ensuring high-quality customer service.
  • Operated cash register accurately, managing transactions and maintaining balanced cash drawers.
  • Maintained cleanliness of work areas, adhering to health and safety regulations consistently.
  • Assisted in inventory management, restocking supplies to ensure optimal product availability.
  • Engaged with customers to provide information about menu items, enhancing overall experience.
  • Collaborated with team members to streamline service processes during peak hours effectively.
  • Resolved customer inquiries and complaints promptly, fostering positive relationships and satisfaction.
  • Trained new staff on operational procedures and best practices for delivering excellent service.
  • Maintained a clean and organized café environment, adhering to health and safety regulations.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Supported fellow team members in achieving a smooth workflow during peak hours.
  • Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
  • Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.
  • Assisted in inventory management, tracking stock levels and reporting low supplies to the manager for timely reordering.
  • Maintained clean and attractive product displays to entice customer purchases.
  • Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
  • Assisted in training new staff members on café procedures, policies, and customer service standards to ensure a consistent experience for all patrons.
  • Promoted cafe offerings through engaging interactions with customers, highlighting specials or new menu items.
  • Demonstrated proficiency in operating espresso machines and other equipment to consistently deliver quality beverages.
  • Trained new cafe workers in sales, customer service, and safety.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Tracked food production levels, meal counts, and supply costs.
  • Oversaw training of more than Number team members.
  • Reviewed and approved employee schedules and timesheets.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Accurately operated cash register to process customer payments.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Prepared salads, soups and sandwiches for customers.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Completed milkshakes and ice cream desserts for customers.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Brewed coffee and tea and changed out drink station syrups.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.

Cafe Worker

Airport Retail Enterprises
06.1989 - 06.2000
  • Prepared and served beverages and food items following safety and quality standards.
  • Maintained cleanliness and organization of workstations to ensure efficient service.
  • Assisted customers with menu selections, enhancing overall dining experience.
  • Processed transactions accurately using point-of-sale systems for smooth operations.

Education

Year 12 -

Redcliffe High School
Redcliffe, QLD
11.1988

Skills

  • Teamwork and collaboration
  • Customer service
  • Cleanliness and hygiene
  • Flexible schedule

Certification

Food Health and safety

Timeline

Cleaner

Le Cake
03.2009 - Current

Packer

Le Cake
03.2009 - Current

Teller

Travelex Currency Services
06.2007 - 02.2009

Cafe Worker

Airport Fine Foods
02.2004 - 06.2007

Cafe Worker

Airport Retail Enterprises
06.1989 - 06.2000

Cafe Worker

Gloria Jeans

Year 12 -

Redcliffe High School

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Cindy Northey