Cindy Perry
Freshwater,QLD
Summary
Strategic leader well-known for partnering with coworkers to build an engaged, empowering workplace culture and high-performing team.
Proficient engagement, planning and organisational skills combine with a results-driven approach to smoothly equip team members who can independently deliver targets and satisfy stakeholders. Sound judgement, decision making and day-to-day problem-solving are expertly applied to enable achievement of multiple priorities in dynamic, fast-paced settings.
Overview
16
16
years of professional experience
Work History
Principal Program Officer
Department of Employment Small Business and Training
01.2020 - Current
- Leading a team of six in achieving the successful delivery of Skilling Queenslanders for Work programs for community based organisations and councils, assisting diverse and disadvantaged people into skills development and careers- oversee $10 million in annual contracts
- Coordinating support and assistance for small business including events, grants, advocacy, engagement, growth and support programs, connectivity with Chambers of Commerce and economic development advocates
- Events and engagement activities including QLD Training Awards and Ministerial roadshows.
- Collaborated with cross-functional teams to design and implement innovative programs that addressed community needs.
- Facilitated stakeholder engagement sessions, incorporating valuable feedback into program development processes.
- Mentored [Number] directors, managers and coordinators to improve program management.
- Generated reports detailing findings and recommendations.
- Spearheaded efforts to secure additional funding sources through donor outreach campaigns and fundraising events.
- Created and implemented program frameworks, performance standards and quality assurance requirements.
- Organised workshops and training for stakeholders, increasing understanding of DESBT program goals and objectives.
- Devised and implemented processes and procedures to streamline operations.
- Provided guidance and support to team members, fostering a collaborative work environment that encouraged professional growth.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Implemented effective monitoring systems to track program progress against established benchmarks.
- Analysed internal reports to evaluate program effectiveness by using outcomes-based approach.
Manager Regional Programs (Acting)
Department Of Employment, Small Business And Train
02.2024 - Current
Principal Stakeholder Relationship Officer (Acting
Department Of Premier And Cabinet
06.2023 - 02.2024
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Managed and motivated employees to be productive and engaged in work.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Senior Business Liaison Officer (Acting)
Office of the Queensland Small Business Commissioner
07.2020 - 12.2020
- Assisting small business to navigate, negotiate and mediate outcomes related to the Retail Shop Leases and Other Commercial Leases (COVID-19 Emergency Response) Regulation 2020.
Director, Human Resources (Acting)
Department of Education and Training
03.2016 - 05.2016
- Leadership role overseeing employee relations, workplace health and safety, industrial relations, recruitment and selection for the Far North region Department of Education and Training (5,500 employees).
Regional Planning Officer
Department of Education and Training
01.2013 - 12.2019
- Provide strategic advice for regional skilling initiatives by gathering research and industry intelligence
- Implement skills formation strategies by engaging stakeholders in programs which address regional workforce gaps
- Establish effective protocols for regional staff in their approach towards workforce development discussions with industry
- Facilitate targeted approach to Regional Workforce Development Funding
- Coordinate the FNQ region Queensland Training Awards
- Business Liaison Association (BLA) board member
- Created FNQ TQ Schools Strategy, a comprehensive and proactive plan to increase VET participation and employment transitions for school students – 165 Schools
- Development, launch and coordination of Yr13 CNS facebook page, connecting students with post school opportunities
- Actively participate in and contribute to the initiatives of the Business Liaison Association
- Act as FNQ Coordinator for Gateway Schools to Agribusiness
- Coordinate GenR8 School to Work logistics program
- Create, coordinate and MC FNQ's first Career and Employment Conference 'Career Orbit' (3 years)
- Create and implement FNQ Apprentice Roadshow for schools (800 + students)
- Perform comprehensive analysis of individual FNQ Schools VET capacity and make recommendations for VET and employment pathway opportunities
- Coordinate Education Week High Tea hospitality immersion for Year 7 & 8 student
- Coordinate and launch Certificate II Aircraft Line Maintenance program with Aviation Australia
- Coordinate delivery of She Flies drone and STEM program to primary students across FNQ (8 schools)
- Create and deliver ‘Career Mode’ employability workshop series for senior students
- Create and deliver Parents as Career Support (PACS) training for student guardians across FNQ
- Assist in the launch of Emerging Entrepreneurs program for youth.
Manager People and Organisational Development
Cairns Regional Council
01.2008 - 01.2012
- Operating with a budget of over $300 million, Cairns Regional Council is one of the region's largest employers with a workforce of 1400 people
- A key leadership role building organisational capacity through the alignment of effective people practices and cultural change initiatives to primary business objectives
- Oversee People and Org
- Development Branch including teams in Workplace Health and Safety; Rehabilitation; Recruitment and Selection; Industrial and Employee Relations and Learning and Organisational Development (29 staff), managing a budget of over $3 million
- Key achievements: Successfully negotiate Enterprise Bargaining Agreement 2012, and set foundation for becoming Employer of Choice with innovative new agreement nominated as an AHRI Award 2012 finalist
- Work collaboratively with stakeholders across the organisation to identify practical solutions to complex people matters; including talent and performance management, return to work, leadership development and organisational restructure
- Continually review and ensure compliance with legislative requirements in areas of responsibility
- Coach, develop and mentor leadership team in effective people practices and policies
- Realign, reshape and revitalise a high performance People and Org
- Development team
- Create, implement and manage Branch Budget, Operational Plan and Risk Management Plans
- Oversee and review new and revised people policies and instructions
- Implement E-recruitment module, including automated application process, recruitment requests and short listing, creating efficiencies in vacancy periods
- Submission and approval for inaugural Wellbeing Program and formation of official Wellbeing Committee
- Implemented new recruitment advertising framework and employment branding strategy, including social media use.
- Created $750k in savings on recruitment advertising and agency expenditure over 3 years
- Managed end-to-end voluntary redundancy program, resulting in $4mil in annual savings
- Developed and implemented innovative recruitment process resulting in decreased vacancy periods and increased candidate attraction
- Redesigned performance development process, substantially increasing performance review completion rates and development opportunities
- Project managed and launched employee opinion survey and created network of employee representative committees in response to results
- Managed implementation of enhanced executive remuneration structure, employment contracts and performance appraisal process
- Introduced new Employee Assistance Provider, resulting in budget savings and greatly improved service to staff
- Successfully negotiated terms of 9 day fortnight with Unions
- Modernised council induction and developed on-boarding procedure
- Interpreted legislation and gave advice and guidance to management and staff to resolve multiple industrial/employee relations issues
- Contributed to the creation of a leadership development strategy and capability set based on Covey principles
- Performed investigations into employee grievances and conflicts
- Developed workplace bullying and harassment strategy including implementation of contact officer network, policy and procedure document, zero tolerance promotional materials and training course
- Implemented EBA outcomes into HR policies and operating procedures
- Launched a graduate recruitment strategy, including identification of required internship/cadet/graduate positions, a calendar of careers expo attendance, targeted promotional materials and advertising campaign and enhanced benefits
- Led hiring process and created strategy for multiple executive and professional positions including CEO, General Managers, Branch Managers and engineers
- Participated in a committee defining the scope and deliverables of an Indigenous Employment Strategy
- Prepared and presented multiple HR project information sessions and strategic HR proposals for Executive Team and Branch Managers.
Education
Bachelor of Business -
Southern Cross University
Certificate of Engagement -
International Association Public Participation
Current StudyInternational Business Management -
NHL Steden Hogeschool
Leeuwarden, The NetherlandsCertificate IV in Training & Assessment -
National Retail Association
Certificate IV in Human Resources -
Australian Human Resource Institute (AHRI)
Certificate IV in Design (Digital Design) -
Open Colleges
First Aid and CPR -
TAFE QLD
Skills
- Team Leadership & Development
- Cross-Functional Teamwork & Collaboration
- Stakeholder Relations & Engagement
- Budget & Financial Management
- Workforce & Human Resource Management
- Strategic & Operational Planning
- Performance Tracking, Evaluation & Reporting
- Process & System Improvement
- Policy Implementation
- Project Management
- Verbal & Written Communication
- Negotiation & Conflict Resolution
- Coaching and Mentoring
References
Deborah Cook
Director- Engagement
0488 544 389
deborah.cook@premiers.qld.gov.au
Desley Ferrando
A/ Regional Director
0457 505 452
desley.ferrando@desbt.qld.gov.au
Timeline
Manager Regional Programs (Acting)
Department Of Employment, Small Business And Train
02.2024 - Current
Principal Stakeholder Relationship Officer (Acting
Department Of Premier And Cabinet
06.2023 - 02.2024
Senior Business Liaison Officer (Acting)
Office of the Queensland Small Business Commissioner
07.2020 - 12.2020
Principal Program Officer
Department of Employment Small Business and Training
01.2020 - Current
Director, Human Resources (Acting)
Department of Education and Training
03.2016 - 05.2016
Regional Planning Officer
Department of Education and Training
01.2013 - 12.2019
Manager People and Organisational Development
Cairns Regional Council
01.2008 - 01.2012
Bachelor of Business -
Southern Cross University
Certificate of Engagement -
International Association Public Participation
International Business Management -
NHL Steden Hogeschool
Certificate IV in Training & Assessment -
National Retail Association
Certificate IV in Human Resources -
Australian Human Resource Institute (AHRI)
Certificate IV in Design (Digital Design) -
Open Colleges
First Aid and CPR -
TAFE QLD
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