Cindy Pham
Melbourne,VIC
Summary
Experienced Sales Consultant with expertise in customer service and can do attitude. Always acting with integrity and with the best interests of the company in mind. With 8+ years experience working in hospitality, retail and entry level tech sales-special ability to interact intimately with customers and get a sale. Available for immediate start and looking for opportunities from a company that hires exceptional people. Always in positive mind, willing to learn and up for challenges.
Overview
8
8
years of professional experience
Work History
Travel/Freelancer
Family Business
03.2024 - 01.2025
- Travel across South East Asia and East Asia while helping Family Business.
- Immerse in new cultures, gain valuable life skills, and experience travel as education.
Business Development Support
Employment Hero
09.2023 - 02.2024
- Developed business pipeline using cold and warm techniques.
- Used SalesForce to handle current portfolio and prospective leads.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
Customer Relationship Consultant
Virgin Active
10.2022 - 09.2023
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Conducted 40 outbound phone calls daily to reach potential clients and market fitness products and services.
Client Advisor
Christian Dior Couture
10.2021 - 10.2022
- Achieve monthly sales target and KPI up to 110%.
- Managed to keep in touch and follow up with clients daily.
- Cultivated lasting relationships with clients through one-on-one interactions in store environment.
- Led entire client shopping experience, putting together ensembles and providing styling tips that were personalized.
- Researched current fashion trends and competitor activity.
Sale Assistant
UNIVERSAL STORE
05.2018 - 09.2021
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Beauty Advisor
THE FACE SHOP
01.2018 - 11.2018
- Analyzed customer skin to assess unique conditions and skin type
- Recorded notes for future reference, including customer preferences and services delivered
- Recommended appropriate products to meet customers' individual needs
Supervisor
OLIVER BROWN
08.2016 - 04.2018
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly
- Cleaned and sanitized surfaces, tools, and equipment
Skills
- Customer service
- Clientele
- Relationship building
- Sales Goals
- Sales report analysis
- Inventory Control
- Microsoft Windows
Timeline
Travel/Freelancer
Family Business
03.2024 - 01.2025
Business Development Support
Employment Hero
09.2023 - 02.2024
Customer Relationship Consultant
Virgin Active
10.2022 - 09.2023
Client Advisor
Christian Dior Couture
10.2021 - 10.2022
Sale Assistant
UNIVERSAL STORE
05.2018 - 09.2021
Beauty Advisor
THE FACE SHOP
01.2018 - 11.2018
Supervisor
OLIVER BROWN
08.2016 - 04.2018
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