Cindy Robson
Sydney,NSW
Summary
Dynamic up and coming Pilates Instructor recognized for exceptional productivity and efficient task execution within high-energy environments. Proficient in customer service, teamwork, and time management, ensuring seamless operations. Designs and leads engaging classes tailored to various skill levels, fostering a motivating atmosphere for all participants. Career aspirations include advancing expertise in fitness training and leadership roles within the wellness industry.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Flight Attendant
Virgin Australia
Sydney, NSW
06.2023 - Current
- Provided safety instructions to passengers prior to takeoff and landing.
- Greeted passengers, answered questions, and directed them to their seats.
- Responded to medical emergencies as needed during flights.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
Sales Relationship Consultant
Virgin Active Australia
Sydney , NSW
09.2022 - 06.2023
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Mentored new employees on procedures and policies to maximize team performance.
- Provided safety instructions to passengers prior to takeoff and landing.
Operations Assistant/Receptionist
Virgin Active Australia
Sydney, NSW
01.2021 - 08.2022
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Coordinated and communicated with many clients daily to gather pertinent information.
- Greeted and directed visitors to appropriate personnel and answered several calls and emails daily.
- Poolside attending
- Ensured changerooms and gym floor were in a clean and tidy state
- Applied first aid care to members in need (e.g small injuries, cuts etc)
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Scheduled PT appointments such as trials and classes for Fitness staff.
Education
High School Diploma -
Bethlehem College
Ashfield12.2019
Skills
- Multi-line telephone skills
- Organizational Skills
- Detail-Oriented
- Business operations understanding
- Emergency medical training
- First aid
- Passenger safety management
- Relationship management
- Fitness instruction
- Adaptable teaching styles
Languages
Spanish
Professional
Certification
- Reformer Pilates Teacher Trainer Certificate (2024)
- First Aid and CPR certificate (2023)
- RSA certificate (2021)
Hobbies and Interests
- Gym
- Hiking
- Pilates
- Solo travelling
References
Harmony Talbot - Virgin Australia Cabin Crew
Contact: 0414005818
Hst99@live.com
Gregory Dewhurst- Virgin Australia Cabin Manager
Contact: 0421038713
Dewhurstgreg@gmail.com
Timeline
Flight Attendant
Virgin Australia
06.2023 - Current
Sales Relationship Consultant
Virgin Active Australia
09.2022 - 06.2023
Operations Assistant/Receptionist
Virgin Active Australia
01.2021 - 08.2022
High School Diploma -
Bethlehem College
- Reformer Pilates Teacher Trainer Certificate (2024)
- First Aid and CPR certificate (2023)
- RSA certificate (2021)
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