Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cindy Stephani

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Online Personal Shopper

Woolworths
04.2020 - Current
  • Pick and Pack customer's online orders in an effective and efficient time
  • Efficiently picking orders while ensuring personal safety and others.
  • Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
  • Consistently met deadlines and quality goals for accuracy and timeliness.

Reservations Sales Associate

Hyatt
02.2023 - 01.2024
  • Efficiently managed reservations, providing guests with accurate information, room availability, and pricing details
  • Successfully handled a high volume of reservation inquiries via phone and email, ensuring all guests' needs were met promptly and professionally
  • Responded to guest inquiries and concerns, resolving issues promptly and enhancing overall guest satisfaction
  • Developed and maintained strong relationships with guests and internal team members across various departments, fostering a culture of teamwork and ensuring a seamless guest experience
  • Discover exciting opportunities to enhance our guests' experiences while boosting revenue by recommending room upgrades, enticing packages, and additional services.
  • Increased customer satisfaction by efficiently managing reservations and providing accurate information.

Marketing Intern

Quinlan Consulting
03.2022 - 06.2022
  • Conducted market research to identify target audiences and optimize marketing efforts.
  • Analyzed website traffic data using Google Analytics to improve user experience and increase online visibility.
  • Reviewed competitor activities regularly through analytical tools like SWOT analysis ensuring a competitive edge in the respective market.
  • Assisted in creating content for marketing channels.
  • Researched and evaluated potential new markets and products.

KOL Management & Administration

Vosfoyer Mitra Kreatif
10.2016 - 12.2017
  • Managed social media accounts and created social media content
  • Searched suitable influencers for a campaign
  • Build relationships with clients and influencers
  • Monitored ongoing campaigns
  • Analyse social media trends to create suitable content for clients
  • Processing payroll on the established schedule
  • Processing invoices and ensuring timely payments.
  • Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.

Education

MBA - Digital Management

Kaplan Business School
Melbourne, VIC
10.2022

BBA - International Business

Kwik Kian Gie School of Business
Jakarta, ID
11.2018

Skills

  • Exceptional customer service and communication skills
  • Proficient in Microsoft Office Suite
  • Strong attention to detail
  • Ability to thrive under pressure in a fast-paced environment
  • Collaborative team player with exceptional interpersonal skills
  • Data analysis proficiency
  • Social media management expertise
  • Database management proficiency
  • Administrative support skills
  • Proven adaptability and flexibility

Languages

English
Professional Working
Bahasa
Native or Bilingual

Timeline

Reservations Sales Associate

Hyatt
02.2023 - 01.2024

Marketing Intern

Quinlan Consulting
03.2022 - 06.2022

Online Personal Shopper

Woolworths
04.2020 - Current

KOL Management & Administration

Vosfoyer Mitra Kreatif
10.2016 - 12.2017

MBA - Digital Management

Kaplan Business School

BBA - International Business

Kwik Kian Gie School of Business

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Cindy Stephani