Cindy Tran
Braybrook,VIC
Summary
A highly dedicated and motivated individual with a strong ambition to learn and achieve. Reliable and detail oriented team player with strong organization skills. Current part-time student seeking to leverage my customer service and team working skills to always provide for guests with a friendly and warm experience.
Overview
2
2
years of professional experience
Work History
Guest Service Attendant at Timezone
Emma Pratt
07.2023 - Current
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Created welcoming and comfortable environment for guests.
Facilitator at Team Bonding
Karen Gurney
05.2022 - Current
- Identified areas in need of improvement and implemented solutions.
- Running team building events for corporate companies and birthday parties
- Packing and organizing equipment.
- Setting up activity stations.
McDonald's Employee
Maria Lu
11.2021 - 04.2022
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Listened attentively to customer complaints or requests and resolved issues without need to escalate.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
Education
Boxhill Institute
Melbourne, VICCaroline Chisholm Catholic College
Braybrook, VICSkills
- Problem Resolution
- Multitasking
- Customer Service
- Verbal Communication
- Dependable and Responsible
- Time Management
- Conflict Resolution
- Critical Thinking
Timeline
Guest Service Attendant at Timezone
Emma Pratt
07.2023 - Current
Facilitator at Team Bonding
Karen Gurney
05.2022 - Current
McDonald's Employee
Maria Lu
11.2021 - 04.2022
Boxhill Institute
Caroline Chisholm Catholic College
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