Cindy Tran
Melbourne
Summary
Detail-oriented credit and compliance professional with over 5 years of experience across banking, government, and customer service environments. Skilled in credit assessments, data analysis, regulatory compliance, and stakeholder engagement. Seeking a full-time opportunity to contribute to a team-oriented workplace with room for growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Credit Assessor
Westpac Banking Corporation
06.2021 - 12.2024
- Assessed residential mortgage applications across Westpac, Bank of Melbourne, St George and Bank SA brands.
- Reviewed supporting documents, conducted risk assessments, and ensured compliance with internal and regulatory requirements.
- Maintained a consistent quality score of over 95% across monthly audits.
- Communicated with brokers and internal teams to ensure seamless loan processing and customer experience.
Compliance Officer
Chandler Macleod (Contracted to Services Australia
07.2018 - 11.2019
- Conducted in-depth audits and document reviews to ensure the accuracy of government payments.
- Validated customer details via interviews and third-party documentation.
- Provided compliance guidance to clients and stakeholders in accordance with government policy.
- Advanced to the Multical team specialising in manual debt calculations.
Customer Contact Officer
Serco
08.2017 - 07.2018
- Coordinated operations with other emergency service groups.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
Pharmacy Assistant
Chemist Warehouse
12.2010 - 08.2017
- Counted and labeled prescriptions with correct item and quantity.
- Kept pharmacy counter and related areas clean, neat and organized.
- Merchandised over-the-counter goods and rotated stock.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
Skills
- Credit & Risk Assessment
- Loan Processing & Documentation
- Customer Service & Call Handling
- Compliance & Regulatory Checks
- Policy Interpretation
- Data Entry & Analysis
- Stakeholder Communication
- CRM & Workflow Systems
- Database management
Certification
Victorian Certificate of Education (VCE)
Certificate III in Community Pharmacy Lean
Six Sigma White Belt Certification
Languages
English
Native or Bilingual
Vietnamese
Professional Working
Timeline
Credit Assessor
Westpac Banking Corporation
06.2021 - 12.2024
Compliance Officer
Chandler Macleod (Contracted to Services Australia
07.2018 - 11.2019
Customer Contact Officer
Serco
08.2017 - 07.2018
Pharmacy Assistant
Chemist Warehouse
12.2010 - 08.2017
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