Cindy Van Jaarsveldt

• Resolved issues quickly to maintain productivity goals.
• Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
• Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
• Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
• Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
• Managed continuous improvement initiatives to drive gains in quality, flow, and output.
• Sourced materials to keep up with production goals and meet customer demands.
• Delivered direct feedback to senior management regarding project visibility and status.
• Reviewed maintenance and repair problems to determine appropriate action for resolution.
• Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
• Conducted root cause analysis on production issues, devising corrective actions to prevent recurrence.
• Monitored team budgets to keep projects on task and avoid waste.
• Negotiated with suppliers for better pricing and terms, reducing overall procurement costs without sacrificing quality.
• Developed strong relationships with key stakeholders, resulting in better collaboration and alignment on project objectives.
• Conducted regular performance reviews, identifying areas for improvement and implementing targeted developmental plans.
• Managed budgeting and cost control measures for production department, staying within financial targets.
• Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
• Evaluated employee performance and provided feedback and training as needed.
• Enforced health and safety protocols to promote safe working environment.
• Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
• Rostering of approximately 70 staff
• Planning and implementation of vacation care programs in OSHC services
• Special events calendars for Long Daycare Services
• Overseeing of Services Programming
• Overseeing of Services Quality Improvement Plans

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
• Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
• Maintained high safety standards to ensure secure workplace for all employees and visitors.
• Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
• Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
• Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
• Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
• Helped meet changing demands by recommending improvements to business systems or procedures.

Building and fostering relationships with children and their families

Planning and implementing of Programs for the children

Individual Observation and learning for each child

Individual Critical Reflection

Support and Leading staff Members

Recording of each child’s learning and development

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Cleaned counters, machines, utensils, and seating areas daily.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Controlled line and crowd with quick, efficient service.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Maintained regular and consistent attendance and punctuality.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Assisted in inventory management to maintain adequate stock levels and reduce wastage.
• Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.

• Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
• Prepared balance sheets, cash flow reports and income statements.
• Managed payroll data entry and processing for Number employees to comply with predetermined company guidelines.
• Provided treasury and cash management by overseeing reconciliation of banking activity, credit card processing, and sales tax returns.
• Followed up with delinquent accounts to obtain funds and reduce aging balances.
• Mentored junior staff members, fostering a positive work environment conducive to professional growth and development.
• Prepared detailed variance analyses on a monthly basis, enabling more effective tracking of actuals versus forecasted figures.

• Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
• Input order information into system and updated customer accounts to document and track customer orders.
• Examined orders to confirm accuracy, completeness and adherence to customer requirements.
• Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
• Coordinated with sales teams to resolve discrepancies, resulting in fewer errors and delays.
• Processed customer orders in line with established policies and procedures.
• Assisted in forecasting and ordering stock for upcoming sales and promotions to avoid running out of high-demand items.
• Expedited urgent orders upon request, ensuring timely delivery while maintaining overall workflow efficiency.
• Generated invoices and shipping labels to properly bill and ship customer orders.
• Assisted in training new employees on company procedures and best practices for handling orders seamlessly.
• Collaborated with inventory management teams to ensure adequate product availability for fulfilling orders.
• Improved warehouse efficiency by providing clear and concise instructions for pickers and packers.
• Provided support to customer service representatives in resolving complex inquiries relating to orders or shipments.
• Provided regular updates to customers regarding orders to maintain transparency and customer trust.
• Enhanced customer satisfaction with prompt and accurate processing of orders.
• Provided exceptional customer service, addressing inquiries and concerns promptly.
• Fostered positive customer relationships, responding swiftly to inquiries and resolving issues related to orders.
• Enhanced data integrity in order processing systems, conducting regular audits and clean-ups of customer and order information.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Responded to inquiries from callers seeking information.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Answered central telephone system and directed calls accordingly.
• Corresponded with clients through email, telephone, or postal mail.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Maintained visitor log for entering and leaving facility for security purposes.
• Helped maintain office security by monitoring visitor access and issuing badges.
• Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
• Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.