Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Cindy Vo

Noble Park,VIC

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Customer Service Advisor

NAB
02.2024 - Current
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Maintained high-quality service standards, ensuring positive customer feedback.
  • Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.

Shift Manager

McDonald's Clayton South
04.2018 - 02.2024
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.

Team Member

Bunnings Warehouse
09.2021 - 05.2022
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Learned all required tasks quickly to maximize performance.
  • Developed strong cooperative relationships with coworkers and managers
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.

Education

Bachelor of Business - Human Resources Management

RMIT University
Melbourne, VIC
12.2023

High School Diploma -

Keysborough College - Acacia Campus
Keysborough, VIC
11.2020

Skills

  • POS Systems and Ordering Platforms
  • Employee Coaching
  • Multitasking Abilities
  • Sales and Upselling
  • Relationship Building
  • Reliability
  • Call Center Operations
  • Effective Communication
  • Understanding Customer Needs
  • Problem-solving abilities

References

Nicholas Aparo 

McDonald's Restaurant Manager 

0487 129 688


Lisa Robinson

Bunnings Supervisor 

0429 358 286

Timeline

Customer Service Advisor

NAB
02.2024 - Current

Team Member

Bunnings Warehouse
09.2021 - 05.2022

Shift Manager

McDonald's Clayton South
04.2018 - 02.2024

Bachelor of Business - Human Resources Management

RMIT University

High School Diploma -

Keysborough College - Acacia Campus

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Cindy Vo