Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Cindy Wang

Homebush,NSW

Summary

Received weekly and monthly top sales rewards. Highly motivated retail sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

12
12
years of professional experience

Work History

Sales Associate

Furla ( QVB store )
Sydney
08.2023 - Current
  • Achieving employee of the monthly and weekly as the top sales for full price stores in Whole Australia.
  • Energetic and hardworking to delivering exceptional customer service in a fast-paced, dynamic environment.
  • Working toward and achieving individual and team's KPI, and engaged customers in friendly, professional dialogue to determine needs.
  • Develop and maintain a broad product knowledge and have strong relationship skills with the ability to maintain long-term client relationships.
  • Handled customer complaints in a professional manner, also have personal skills to handle with some mean customer with some special cases.
  • Increased purchase amounts by cross-selling with similar products or small accessories to increase UPT and AVT.
  • Answered incoming telephone calls to provide store, products and services information.
  • Upsold additional items based on customer interests and needs.
  • Attended weekly team meetings to review performance goals and objectives.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Recommended merchandise to customers based on needs and preferences.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Cleaned shelves, counters and tables to maintain organized store.

Sales Associate

Venchi
04.2023 - Current
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Informed customers of promotions to increase sales productivity and volume.
  • Built relationships with customers and community to promote long term business growth.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Maintained calm and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Sales Manager

Soonta
01.2018 - 02.2023
  • Daily sales increase from $800 to $3200
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Completed point of sale opening and closing procedures.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted with hiring, training and mentoring new staff members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Trained new employees on proper protocols and customer service standards.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Causal Sales Advisor

Coco House
06.2016 - 09.2018
  • Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
  • Prioritized helping customers over completing other routine tasks in store.
  • Wrapped, boxed and weighed bakery department products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Managed efficient cash register operations.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Sushi Bar Manager

Kintaro
06.2016 - 09.2018
  • Coordinate daily sushi bar operation
  • Deliver superior service and maximise customer satisfaction
  • Respond effectively and accurately to customer complains
  • Organize and supervise shift
  • Ensure compliance with sanitation and safety regulation
  • Train new and current employee how to make sushi
  • Demonstrate respect, friendliness and willingness to help whatever needed.

Causal Cosmetic Beauty Advisor

Kawaii Fashion
01.2012 - 06.2017
  • Working on school holiday
  • Provide outstanding customer service ans sales support
  • Share expertise in beauty and fragrance
  • Recommended specific hair and beauty products to meet individual customer needs.
  • Followed up with customers to increase satisfaction with purchases and services.
  • Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Have passion and motivation to deliver exceptional customer experiences
  • Ability to speak Mandarin
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Results driven and able to work autonomously and with other team members
  • Initiative and flexibility in executing daily business activities
  • Applied makeup and skincare products to customers following guidelines to enable testing of brand.

Cashier

Soya Kitchen
12.2014 - 10.2016
  • Restocked and organised merchandise in front lanes.
  • Performed cash, card and check transactions to complete customer purchases.
  • Answered questions about store policies and addressed customer concerns.
  • Stocked, tagged and displayed merchandise as required.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Working closely with shift manager to solve problems and handle customer concerns.
  • Tailled cash drawer at beginning and end of work shift.
  • Welcomed customers and helped determine their needs.
  • Worked with floor team and managers to meet wide range of customer needs

Sushi Marker

Cherrybloosm
01.2012 - 06.2013
  • Developed strong communication and organizational skills through working on group projects.
  • Prepares fresh different types of sushi everyday
  • Ensures adherence to highest quality food preparation and hygiene standards.
  • Handles restocking of ingredients.
  • Monitors inventory of supplies
  • Manages storages of vegetables, and meat such as crab, salmon and tuna etc.

Education

Bachelor of Nursing - Health

The University of South Australia
Adelaide, SA
12.2015

Foundation Course - Accounting

Bradford College
Adelaide, SA
06.2012

Skills

  • Achieved monthly Top sales rewards, reached individual's KPI and helped team meet the budget
  • More than 10 years retail sales / management experience
  • Meeting and greeting all customers in friendly manner and help customers with their needs
  • Managing administrative tasks such as taking the phone call, emailing to head office, customers and other departments, using software, following up daily om payment and reconciling transaction
  • Good communication skills speak two language English and Mandarin
  • Engage with customers, build and maintain long term relationship with them, creative positive experiences for the customers in store and driving conversion resulting in sales
  • Drive and achieve team KPIs, including sales target, client outreaches
  • Efficient cash handling &POS experience
  • Able to work well and effectively as part of team
  • Able to multitask in busy setting

Accomplishments

  • montnly best sales employee of all full price store

Timeline

Sales Associate

Furla ( QVB store )
08.2023 - Current

Sales Associate

Venchi
04.2023 - Current

Sales Manager

Soonta
01.2018 - 02.2023

Causal Sales Advisor

Coco House
06.2016 - 09.2018

Sushi Bar Manager

Kintaro
06.2016 - 09.2018

Cashier

Soya Kitchen
12.2014 - 10.2016

Causal Cosmetic Beauty Advisor

Kawaii Fashion
01.2012 - 06.2017

Sushi Marker

Cherrybloosm
01.2012 - 06.2013

Bachelor of Nursing - Health

The University of South Australia

Foundation Course - Accounting

Bradford College

Similar Profiles

CREATE PROFILE
Cindy Wang