Cindy Wang
Brisbane,QLD
Summary
Proven Manager with a track record of enhancing customer satisfaction and team productivity at Addictea. Specializes in marketing and customer relationship management, boosting efficiency and sales. Excelled in staff training, achieving significant improvements in team performance. Skilled in negotiation and problem-solving, consistently delivering results beyond expectations.
Overview
10
10
years of professional experience
Work History
Manager
Addictea
03.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
Manager
Jackpot Dining Restaurant
01.2021 - 02.2022
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Club Floor Attendant
Sunnybank Community Sports Club
07.2017 - 12.2020
- Collaborated with team members to ensure efficient completion of daily tasks, such as restocking, cleaning, and organizing displays.
- Facilitated customers' experience, promptly addressing any obstacles or issues that customers encountered while instore.
- Enhanced customer satisfaction by maintaining a clean and organized floor environment.
- Managed high-traffic periods effectively, maintaining orderliness on the sales floor while continuing to provide exceptional customer service.
- Assisted in reducing safety hazards through diligent inspection and maintenance of all floor areas.
Supermarket Worker
Sunlit Asian Supermarket
10.2015 - 08.2017
- Assisted customers with locating desired items, resulting in improved shopping experiences.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Supported team members during busy periods, ensuring smooth operations throughout the store.
- Enhanced customer satisfaction by providing efficient and friendly service at checkout lanes.
- Handled customer inquiries, addressing concerns with professionalism, empathy, and politeness.
- Contributed to store cleanliness and presentation by diligently sweeping, mopping, and wiping down surfaces as needed.
Cashier
7-eleven
08.2014 - 07.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
MBA - Human Resources Management
Griffith University
Brisbane, QLD07.2010
Skills
- Team Leadership
- Time Management
- Complex Problem-Solving
- Staff Training and Development
- Strategic Planning
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Sales Techniques
- Marketing
- Negotiation
Timeline
Manager
Addictea
03.2022 - Current
Manager
Jackpot Dining Restaurant
01.2021 - 02.2022
Club Floor Attendant
Sunnybank Community Sports Club
07.2017 - 12.2020
Supermarket Worker
Sunlit Asian Supermarket
10.2015 - 08.2017
Cashier
7-eleven
08.2014 - 07.2015
MBA - Human Resources Management
Griffith University
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