Cindy Yuan
Carlingford,NSW
Overview
10
10
years of professional experience
Summary
Vigilant Accounts Payable Clerk with 10 years of experience working with broad array of accounts. Committed to on-time payments, maintaining detailed records and vendor management. Detail-oriented worker with strong problem resolution capabilities and reliability.
Work History
Accounts-payable-clerk
Redox Limited
2012.11 - Current
- Reviewed supplier invoices for appropriate documentation and validity prior to payment.
- Processed supplier invoices for payments.
- Maintained good working relationships with suppliers and resolved disputes.
- Managed and responded to correspondence and inquiries from vendors and suppliers.
- Processed employee reimbursements and payments.
- Managed company fleet cards and vehicles registrations.
- Managed petty cash payments.
- Reconciled suppliers' statements monthly, investigating and resolving discrepancies.
Human Resource Management & Project Supervisor
Human Resource Education And Training Centre
2007.07 - 2010.01
- Coordinated and managed the recruitment, training & performance management for around 20 staff.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Identified and managed team development requirements.
- Liaised closely with business partner for planning and promotion purposes for education and training projects.
- Developed and implemented training projects, analysed and recommended changes on existing programs.
- Coordinated with external vendors and developed training content for programs.
- Assisted management in evaluation of training programs and measured its effectiveness
Training Consultant
MC Management Consultant Co Ltd
2005.10 - 2007.06
- Provided management consultation for organizational training programs.
- Analysed and identified organizations’ training requirements and expectations.
- Liaised with external training expertise to develop training scheme in order to meet customers’ needs.
- Coordinated and monitored the delivery of the training program to ensure its quality and effectiveness.
- Provided onsite support during the implementation.
- Identified any issues in training programs and resolved issues.
Customer Service Manager & Internal Trainer
China Unicom
2003.12 - 2005.04
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
Master of Human Resource Management - Business
Griffith University
Brisbane, QLD12.2011
Graduate Certificate in Business - Business
Griffith University
Brisbane, QLD12.2010
Diploma of Administration Management - Public Administration
South China Normal University
Guangzhou China01.2008
Skills
- Account Managing
- Accounts Payable Processing
- Advanced in Microsoft Office
- Proactive and Self-Motivated with a strong sense of personal responsibility
- Skill at working independently and collaboratively in a team environment
- Proven ability to learn quickly and adapt to new situations
- Work effectively in fast-paced environments
- Manage time efficiently in order to complete all tasks within deadlines
- Work well in a team setting, providing support and guidance
Accomplishments
- “Griffith Award for Academic Excellence 2011” - Awarded by Griffith University for my academic success in the Master degree.
- Nominated two times for “Employee of the year” by Human Resource Education and Training Centre
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Professional Working
English
Professional Working
Timeline
Accounts-payable-clerk
Redox Limited
2012.11 - Current
Human Resource Management & Project Supervisor
Human Resource Education And Training Centre
2007.07 - 2010.01
Training Consultant
MC Management Consultant Co Ltd
2005.10 - 2007.06
Customer Service Manager & Internal Trainer
China Unicom
2003.12 - 2005.04
Master of Human Resource Management - Business
Griffith University
Graduate Certificate in Business - Business
Griffith University
Diploma of Administration Management - Public Administration
South China Normal University
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