Vu Khanh Ngoc (Cindy) Ngo
Southbank,VIC
Summary
I am currently a student at Swinburne University. I came to Australia (Melbourne) since I'm 14 years old. I have more than 2.5 years of customers services and around 6 months of assistant/sales. I have a strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Assistant
Dragon Rockwool (KhaiHoan)
Vietnam
07.2022 - 05.2023
- Promoted brand at industry events and through ongoing networking efforts.
- Organized records of schedules and meetings
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Assisted customers with prompt and polite support in-person and via telephone.
- Taking customers on tours of the factories
Front of House Staff Member
G2 Korean BBQ
10.2021 - 12.2022
- Kept the register accurately through correct billing, payment processing, and cash management practices.
- Established a welcoming atmosphere by greeting each guest warmly.
- Recommended complementary purchases to customers, increasing revenue.
- Checked pricing, applied discounts, and printed receipts to ring up customers.
Front of House Waitress
McDonald's Elizabeth Street
Melbourne
05.2019 - 12.2021
- Managed FOH /Front of House leader
- Cafe leader
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Foundation - Business Marketing
RMIT University
Melbourne, VIC 02.2021 - 04.2023
High School Diploma -
Alphington Grammar School
Alphington, VIC2020
BBA - Marketing
Swinburne University
06.2023 - Current
Skills
- Strong Communication and Interpersonal Skills
- Effective communication and relationship-building skills
- Strong attention to detail and adaptability to changing circumstances
- Ability to work effectively in a team and collaborate with others
- Excellent organizational and time management skills
- Proficient user of MS Office
- Fluent in English and Vietnamese
- POS Systems and Ordering Platforms
- KPI Target
Languages
Vietnamese
Native or Bilingual
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Treat people like you want to be treated
Timeline
BBA - Marketing
Swinburne University
06.2023 - Current
Assistant
Dragon Rockwool (KhaiHoan)
07.2022 - 05.2023
Front of House Staff Member
G2 Korean BBQ
10.2021 - 12.2022
Foundation - Business Marketing
RMIT University
02.2021 - 04.2023
Front of House Waitress
McDonald's Elizabeth Street
05.2019 - 12.2021
High School Diploma -
Alphington Grammar School
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