Lo Ying Wan, Cindy
Woodridge
Summary
Dedicated customer service professional with extensive experience in managing high-volume customer interactions, resolving inquiries efficiently, and ensuring customer satisfaction. Fluent in English, Cantonese, and Mandarin, with strong organizational and communication skills. Immediate availability.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Consultant
StarTrack Express
04.2024 - Current
- Managed high-volume inbound calls, resolving customer inquiries promptly and professionally
- Maintained accurate customer records and proactively identified customer needs
- Collaborated with team members to improve service processes and enhance customer satisfaction
- Performed other assigned tasks and handled ad-hoc responsibilities as required
Administrative Assistant
Asia Tree Preservation Limited
01.2013 - 01.2014
- Responded to customer inquiries and managed company schedules effectively
- Arranged travel reservations, maintained filing systems, and documented financial transactions
- Coordinated communication between departments to enhance workflow
Customer Service Representative
Ingrid Millet Ltd.
01.2010 - 01.2013
- Delivered exceptional customer service, ensuring a welcoming and helpful environment
- Organized and managed treatment bookings and client schedules
- Performed daily shop opening and closing procedures, maintaining operational efficiency
Education
Diploma of Hospitality -
Academia International
09.2018
Certificate III & IV in Patisserie -
Academia International
04.2018
Bachelor of Administration -
European University
07.2013
Skills
- Clear and articulate speaking ability, especially for phone interactions
- Professional and concise writing for phone, email, or other written interactions
- Fully understanding the customer’s needs before responding
- Understanding and relating to the customer’s feelings and concerns
- Prioritizing customer satisfaction and delivering a positive experience
- Fast and accurate typing for logging information
- Multilingual: Fluent in English, Cantonese, and Mandarin
- Accurately recording customer details and solutions
- Proficient in managing high-volume customer interactions
- Strong organizational and problem-solving abilities
- Experienced in collaborative team environments
Prior Work Experience
Creative Crusts Baking Company - Pastry Chef
2022 - 2024
The Standard Market Company - Pastry Chef
2021 - 2022
Levain Doughnuts - Pastry Chef
2018- 2020
Certification
First-Aid and CPR certified
Languages
English
Full Professional
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Customer Service Consultant
StarTrack Express
04.2024 - Current
Administrative Assistant
Asia Tree Preservation Limited
01.2013 - 01.2014
Customer Service Representative
Ingrid Millet Ltd.
01.2010 - 01.2013
Certificate III & IV in Patisserie -
Academia International
Bachelor of Administration -
European University
Diploma of Hospitality -
Academia International
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