Cindy Liu
Putney,NSW
Summary
I am a caring, inspirational, and dedicated Student Learning Support Officer with a professional attitude and encouraging student to achieve their true potential and meet their daily needs. Besides having worked with children who had variety of learning needs, my experiences have been in educational, customer service and hospitality field with superior attention to detail. I am a reliable and hardworking employee with professional attitude, good customer service skills and a proven record of achieving targets and goals. I am a dedicated employee known for punctuality, pursuing employment options and I strongly believe that having positive attitude will make a difference.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Student Learning Support Officer
Kent Road Public School
01.2021 - Current
- Provide class support for students with a diagnosed autism spectrum disorder under teacher's supervision.
- Assist students with school routines and classroom activities.
- Encouraging students to develop a sense of responsibility towards their own learning needs. Carry out specific tasks set by the classroom teacher to help assist and support students.
- Assisted teachers in preparing materials for instruction and classroom activities.
- Supervised student activities during recess, lunchtime, and other breaks.
- Instructed small groups of students on specific topics within the scope of teacher's lesson plan.
Student Learning Support Officer
Ryde East Public School
01.2020 - 12.2023
- Provide specialist and intensive support for students with a diagnosed autism spectrum disorder.
- Assist students with school routines and classroom activities.
- Encouraging students to develop a sense of responsibility towards their own needs.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
- Assisted teachers in preparing materials for instruction and classroom activities.
- Provided support to students by monitoring their progress, answering questions, and helping with tasks.
- Instructed small groups of students on specific topics within the scope of teacher's lesson plan.
- Supervised children on incursions and excursions to maintain safety and good cultural learning experiences.
Sale Expert
David Jones Ltd
09.2014 - 01.2021
- In Accessories, Shoes and Children’s wear.
- Five star customer service.
- Greet, assist and sell to customers.
- Operate POS and handle financial transactions.
- Merchandise stock as directed.
- Assist with deliveries and stock handling as directed.
- Undertake cleaning and housekeeping duties.
- Continually develop an understanding of the company’s culture, products, ethicainitiatives, other areas of business, and reflect this in everyday performance.
- Handling with complaints and returns.
- Achieve the David Jones Amex card target.
Sales Associate
Prada Australia Pty Ltd, Miu Miu Westfield Sydney
08.2011 - 08.2012
- Deliver professional customer services.
- Greet, assist and sell to customers and VIPs.
- Operate POS and handle financial transactions.
- Organise storage and stocktake.
- Resolve customer conflict, problem solving and perform multitask.
- Working in a team and meet high standard performance.
Sales Assistant
David Jones Ltd, Ladies Young Fashion
05.2011 - 08.2011
- Five star customer service.
- Greet, assist and sell to customers.
- Operate POS and handle financial transactions.
- Merchandise stock as directed.
- Assist with deliveries and stock handling as directed.
- Undertake cleaning and housekeeping duties.
- Continually develop an understanding of the company’s culture, products, ethical initiatives, other areas of business, and reflect this in everyday performance.
- Handling with complaints and returns.
Receptionist /Assistant
Australian Standard Immigration Services
02.2010 - 07.2011
- Greet, assist clients, visitors and the general public.
- Answer all incoming calls and handle client’s enquiries.
- Prepare client’s documents, form filling, documents uploading.
- Assist in the planning and preparation of meetings.
- Providing office and clerical services.
- Respond to public enquiries.
- Assist with all the paperwork.
Travel Consultant
Harbour Holiday Travel Pty Ltd
12.2007 - 12.2008
- Selling travel products to customers.
- Handling customer bookings and payments.
- Specialized in domestic and international tickets booking.
- Organizing displays of promotional material.
- Dealing with customer complaints.
- Advising clients about passports, visas, foreign currency, travel insurance.
- Using and updating IT skills, book holiday via network.
Education
Certificate III of Education Support -
TAFE Meadowbank
12.2019
Bachelor of Hospitality Management -
Central Queensland University
Sydney Campus12.2014
Advanced Diploma - Hospitality Management
Carrick Institute of Education, Sydney
12.2007
Certificate III of Tourism -
TAFE Ultimo
02.2007
Skills
- Students Behavior modification
- Strong Work ethic
- Effective Communication
- Policy and procedure improvements
- Career advising
Certification
- working with children check
- Administration of medication
Languages
Chinese (Mandarin)
Professional
Chinese (Cantonese)
Limited
Timeline
Student Learning Support Officer
Kent Road Public School
01.2021 - Current
Student Learning Support Officer
Ryde East Public School
01.2020 - 12.2023
Sale Expert
David Jones Ltd
09.2014 - 01.2021
Sales Associate
Prada Australia Pty Ltd, Miu Miu Westfield Sydney
08.2011 - 08.2012
Sales Assistant
David Jones Ltd, Ladies Young Fashion
05.2011 - 08.2011
Receptionist /Assistant
Australian Standard Immigration Services
02.2010 - 07.2011
Travel Consultant
Harbour Holiday Travel Pty Ltd
12.2007 - 12.2008
Certificate III of Education Support -
TAFE Meadowbank
Bachelor of Hospitality Management -
Central Queensland University
Advanced Diploma - Hospitality Management
Carrick Institute of Education, Sydney
Certificate III of Tourism -
TAFE Ultimo
- working with children check
- Administration of medication
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