Cing Sian Zun Sung (Zuni) Phuakhil
Ferntree Gully,VIC
Summary
Proven team collaborator and adept at machinery operation, I excelled at CRP Industries by enhancing product quality and meeting production targets. My background also includes providing exceptional customer service and mastering time management in high-pressure environments. Achieved significant waste reduction, demonstrating strong problem-solving skills and a commitment to efficiency.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Manufacturing Associate
CRP Industries
5 Kimberly Rd, Dandenong South VIC 3175
02.2024 - 11.2024
- Made sure that products were produced on time and are of good quality.
- Followed safety protocols and utilized OSHA-approved PPE to foster safe working environment.
- Organized work to meet demanding production goals.
- Enhanced product quality by conducting thorough inspections and adhering to strict quality control protocols.
- Prepared workstations and materials to optimize operational efficiency.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
- Met production targets and tight deadlines by collaborating closely with team members.
- Maintained organized work area by cleaning and removing hazards.
- Reduced waste by implementing more efficient material use strategies.
- Inspected products and machines to maintain quality and efficiency.
- Utilized hand tools and machinery to safely complete assembly processes.
- Participated in regular team meetings to discuss progress, address challenges, and align on strategies for achieving production goals.
Waitress Trainee
Seoul Kitchen Manager
2207/425 Burwood Hwy, Wantirna South VIC 3152
06.2021 - 10.2022
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Actively listened customer feedback suggestions implemented improvements response their comments.
- Maintained professional demeanor even difficult interactions resolving conflicts tact diplomacy.
- Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
- Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Demonstrated knowledge of food allergies and dietary restrictions, ensuring safe meal options for all customers.
- Provided support in other areas of the restaurant as needed including bussing tables stocking supplies.
- Participated in regular training sessions to stay up-to-date on menu offerings, specials, and industry best practices.
- Served food and beverages promptly with focused attention to customer needs.
Restaurant Waiter
Boronia Thai Owner
110 Boronia Rd, Boronia VIC 3155
08.2020 - 03.2021
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Communicated with kitchen staff to enable accurate food preparation.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Inspected dishes and utensils for cleanliness.
- Processed orders and sent to kitchen employees for preparation.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
Education
Certificate I - General Education For Adults
Indie College
Suite 9/50 New St, Ringwood VIC 313412.2023
Certificate I - Hospitality
Indie College
Suite 9/50 New St, Ringwood VIC 313409.2022
Certificate III - Early Childhood Education And Care
Hammond Institute
Level 1/243 Lonsdale St, Dandenong VIC 3175Certificate III - Certificate 3 in Hairdressing
Boxhill Institute
465 Elgar Road, Boxhill Vic 312812.2024
Skills
- Table setting
- Order taking
- Customer service
- Problem-solving
- Time management
- Team collaboration
- Food handling safety
- Exceptional customer service
- Professional appearance
- Food safety practices
- Safe food handling
- Food station setup
- Table setting knowledge
- Multitasking and organization
- Machine operation
- Product assembly
- Parts inspection
- Machinery operation
Timeline
Manufacturing Associate
CRP Industries
02.2024 - 11.2024
Waitress Trainee
Seoul Kitchen Manager
06.2021 - 10.2022
Restaurant Waiter
Boronia Thai Owner
08.2020 - 03.2021
Certificate I - General Education For Adults
Indie College
Certificate I - Hospitality
Indie College
Certificate III - Early Childhood Education And Care
Hammond Institute
Certificate III - Certificate 3 in Hairdressing
Boxhill Institute