Cinnamon Fleming

I am an HR specialist with over 20 years’ experience designing, delivering, and evaluating learning solutions. This includes: project management development training to enhance skills and knowledge for delivery of projects. producing reference guides and workbooks and delivering online and classroom-based training. coordinating on-the-job training to support career development programs for new and existing staff and graduates. I’m also highly experienced in workforce planning. This includes: leading resource management, recruitment, and induction of candidates. facilitating offboarding and exit interviews. I have excellent project and reporting skills with a strong attention to detail. I am highly flexible and adaptive to changing circumstances and competing priorities. I also thrive on new challenges, innovation, and continuous improvement. I enjoy working in teams and independently and am committed to delivering the best staff and client experience. Throughout my career, I demonstrate a strong work ethic and take a strategic focus and collaborative approach in delivering change initiatives to meet business outcomes. My excellent qualifications and experience in building capability and being ‘change fit’ makes me a strong candidate. I welcome the opportunity to apply my advanced skills to a new context.

A relationship management professional prepared to excel in fostering meaningful client connections and driving customer satisfaction. Known for enhancing client engagement and loyalty through effective communication and analytical problem-solving. Collaborative team member focused on achieving results and adapting to dynamic environments. Recognized for strong negotiation skills and ability to build long-lasting client relationships.

• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Achieved [Result] by completing [Task] with accuracy and efficiency.
• Documented and resolved [Issue] which led to [Results].
• Collaborated with team of [Number] in the development of [Project name].
• Supervised team of [Number] staff members.
• Achieved [Result] by introducing [Software] for [Type] tasks.
• Achieved [Result] through effectively helping with [Task].
• Resolved product issue through consumer testing.

• IT Solution Designer community of practice
• Architecture Community of Practice
• Collaborative workspace Community
• ATO Portfolio, Program and Project Management community of practice
• Portfolio and Value Management Branch Information Sessions
• Public Sector Network
• Australian Institute of Training and Development

• Australian Taxation Office (ATO), Brisbane, Queensland, APS 6 Business Support and Relationship Officer, 01/01/02, current, Support resource management, capability and change initiatives to build high-performing workforce capability., Lead Microsoft Teams and SharePoint review projects in collaboration with key stakeholders and subject matter experts., Deliver secretariat duties for Technology Strategy and Enterprise Design and Architecture forums., Support the Assistant Commissioner's office with a high volume of recruitment and administrative tasks., Coach and mentor staff in resource and project management obligations.
• Improving ATO IT Systems (IAIS) program management office, APS 6 Reporting Manager, 01/01/02, 01/01/07, Reported on scope, budget, resources, and major tasks to executive for IT change management programs and projects., Delivered IT system changes for tax and superannuation activities used by staff and clients.
• ATO Learning and Development, APS 6 Consultant, 01/01/02, 01/01/12, Led the design, development, and delivery of learning programs to enhance core and job-specific capabilities., Developed the Senior Accountable Officer (SAO) reference guide for executive staff., Assisted with producing a new online training product in a 7-week timeframe., Led communication and education strategies for IT system and project changes., Designed a high-level IT project management strategy., Assessed the university qualifications of various candidates., Interviewed candidates for different professional streams (IT and HR).