Cintamani Boag
Crabbes Creek,NSW
Summary
I am a Diligent worker with proven ability to oversee daily operations and ensure exceptional customer service. I have successfully managed staff, resolved conflicts, and maintained high standards of efficiency, as well as, demonstrated leadership and problem-solving skills in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Duty Manager
Govindas
07.2021 - 03.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Supervised and coordinated team to provide guidance and maximize performance.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supported the roster team and managed employee shift covers by quickly solving emergency covers and rearranging rosters to suit employee unavailability's.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Receptionist
Levelupacademy
06.2020 - 09.2021
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled cash transactions and maintained sales and payments records accurately.
Receptionist
BrunsGym
10.2018 - 05.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct managers.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
Waitress
Bamboo Flute
03.2017 - 03.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Managed cash transactions accurately.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma -
Mt. St. Patrick College
Murwillumbah, NSW09.2018
Skills
- Customer Service
- Strong multitasking
- Time Management
- New Employee Training
- Attention to Detail
- Professionalism and Integrity
- Team Management
References
Aaron Cook- Operations manager at Govindas
0458843202
other references available upon request
Timeline
Duty Manager
Govindas
07.2021 - 03.2024
Receptionist
Levelupacademy
06.2020 - 09.2021
Receptionist
BrunsGym
10.2018 - 05.2020
Waitress
Bamboo Flute
03.2017 - 03.2020
High School Diploma -
Mt. St. Patrick College
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