CITRA AYU MANDIRI
Hobart,Australia
Summary
Customer-savvy Food and Beverage Attendant accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Front of House Team Member
Komatsu Japanese Cuisine
05.2022 - Current
- Established welcoming atmosphere by greeting each guest warmly.
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Trained new staff in front-of-house procedures, customer relations and cleaning.
- Helped guests at tables when in need of assistance.
- Utilized POS system to receive and process food and beverage orders.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic japanese restaurant while maintaining calm, professional demeanor.
Commercial and Residential Cleaner
Jim's Cleaning
03.2021 - 01.2022
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Wait Staff Member
Megumi Sushi
09.2018 - 02.2020
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
Front of House Team Member
Q5 Circular Quay Coffee
12.2018 - 01.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Retail Engagement Executive
PT. HM. Sampoerna, Tbk
12.2017 - 07.2018
- Responsible to execute direct selling distribution and build good relationship in General Trade (GT) and Modern Trade (MT) that will promote product visibility and availability through integrated trade programs activities to maximize consumer potency.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Public Relations Intern
MYKO Hotel And Convention Center
08.2017 - 11.2017
- Wrote and distributed press releases for company and clients.
- Prepared social media posts and videos with eye for viral content strategies.
- Developed original content for blog posts and website articles.
- Helped plan and execute private, company and client events.
Public Relations Intern
Trans Studio Mall
01.2017 - 07.2017
- Drafted press releases detailing relevant newsworthy information and supporting brand image, and worked with news media to spread positions.
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
- Oversaw professional social media messaging through content development, follower engagement, social listening, trend analysis and by leveraging competitor research.
- Responded to requests for information from media or designated appropriate spokesperson or information source.
Education
Bachelor of Science - Public Relations
University of Hasanuddin
Makassar, ID05.2017
Skills
- Customer Needs Assessments
- Operational Efficiency
- Customer Engagement
- Guest Relations
- POS Inventory System Operation
- Customer Deliveries
Timeline
Front of House Team Member
Komatsu Japanese Cuisine
05.2022 - Current
Commercial and Residential Cleaner
Jim's Cleaning
03.2021 - 01.2022
Front of House Team Member
Q5 Circular Quay Coffee
12.2018 - 01.2020
Wait Staff Member
Megumi Sushi
09.2018 - 02.2020
Retail Engagement Executive
PT. HM. Sampoerna, Tbk
12.2017 - 07.2018
Public Relations Intern
MYKO Hotel And Convention Center
08.2017 - 11.2017
Public Relations Intern
Trans Studio Mall
01.2017 - 07.2017
Bachelor of Science - Public Relations
University of Hasanuddin