Summary
Overview
Work History
Education
Skills
Certification
Reference
Timeline
Generic

CLAIR AMANDI

Saint Marys,NSW

Summary

Results driven and detail oriented self starter, with excellent interpersonal and communication skills. Strong customer service focus and takes pride in jobs delivered. Looking to join a workplace where I can utilize the skills, knowledge and past experience to excel in any position or environment. Willing to go the extra mile in order to achieve company goals. Available to start work immediately.

Overview

9
9
years of professional experience
1
1
Certification

Work History

PROGRAM FACILITATOR - Workforce Australia

Student Support Officer-Signature Training College
02.2021 - 11.2023
  • Facilitated the delivery of training programs and short courses to jobseekers and participants as part of their upskilling requirements.
  • Delivered exceptional customer service to participants and students during their learning period while assisting them in their academic journey
  • Facilitated Employability skills Training workshops in accordance with Workforce Australia requirements and jobseeker obligations
  • Delivered group training sessions to jobseekers
  • Collaborated with the course co-ordinator on the implementation and continuous improvement of the program
  • Building relationships with local employers and community organisations
  • Traveling to & from training venues to deliver the EST workshops.
  • Ensure that participants are job ready equipped with resume, interview skills and job searching tools at the end of a 3 week program from workforce.

VOLUNTEER/ EVENT FACILITATOR

The Welcome Dinner Project
02.2015 - 06.2020
  • Help plan/organize free community dinners to welcome new migrants and promote social inclusion and change
  • Worked with other facilitators to lead Welcome Dinners and support the host
  • Calls and emails guests prior to the dinner to confirm their attendance
  • Coordinates the food and makes sure the table is set for a good time!
  • Leads some small ritualised activities on the night which helps the conversation flow
  • Point of contact for guests and hosts and follows up with everyone after the dinner
  • Ambassador for welcome in the community!
  • Contact local councils and other multicultural groups for partnership and promotion of the goals of the organization
  • Facilitate free home dinners, ensuring other volunteers and guests adhere to policy
  • Participated in events related to new migrants and student visa to help boost the organizations presence


  • Induction of new volunteer facilitators.

HOSPITALITY ALL ROUNDER

THE NORMANDIE INN
06.2017 - 09.2019
  • Performs cleaning duties in all guest areas and back of house.
  • Consistently offers professional, friendly, and engaging service.
  • Ensures housekeeping departmental standards are followed.
  • Responds timely to guests’ special requests for miscellaneous items
  • Maintains inventory of necessary supplies.
  • Reports necessary maintenance items.
  • Follows departmental policies and procedures.
  • Follows all safety and sanitation policies
  • Assists other departments when needed to ensure optimum service to guests.
  • Performs additional duties as needed.
  • Housekeeping - tasks includes linen service, cleaning and vacuuming
  • Replenishing stocks and toiletries in the room
  • Cleaning – Emptying bins, general are cleaning, floor sweeping
  • Laundry – Washing and sorting of site linen
  • Reception and general admin duties, including answering inquiries
  • Booking customers, invoicing and reporting to the manager.

Education

Certificate IV - AOD Work/ Mental Health Work

WSI TAFE
Mount Druitt, Australia
11.2014

Statement of Attainment - RSA/RCG Competency

RSA/RCG
Sydney, Australia
10.2014

Skills

  • Strong interpersonal and communication skills
  • Trustworthy
  • Time management
  • Attention to details
  • Customer Service
  • Innovative
  • Resilient
  • Self aware
  • Knowledge of cleaning procedures, chemicals and surfaces
  • Service standard compliance

Certification

  • Responsible Service Of Alcohol And Responsible Conducting Gambling Competency Card 2024
  • TEFLEN Certificate


Reference

Will be provided upon request

Timeline

PROGRAM FACILITATOR - Workforce Australia

Student Support Officer-Signature Training College
02.2021 - 11.2023

HOSPITALITY ALL ROUNDER

THE NORMANDIE INN
06.2017 - 09.2019

VOLUNTEER/ EVENT FACILITATOR

The Welcome Dinner Project
02.2015 - 06.2020

Certificate IV - AOD Work/ Mental Health Work

WSI TAFE

Statement of Attainment - RSA/RCG Competency

RSA/RCG

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CLAIR AMANDI