Clair Bennett

• Leading the implementation and rollout of a large scale agile operating model transformation (Pace) for CBA Technology.
• Providing guidance and influencing the Technology LT to bring alignment on approach in both organisational structure and ways of working
• Cultivating strong relationships with Crews and COEs and their squads to drive a mindset shift to adopt the Pace ways of working across all of Technology
• Technology representative for Group Wide Pace team liaising with other BU Transformation leads and influencing other Group Functions (HR, Finance) to support Pace
• Driving capability uplift and understanding of key Pace roles across Product Ownership, Agility Coaching, Crew Leadership and Engineering
• Embedding adoption of new ways of working covering quarterly planning process and annual operating plans and agile tooling standards across Technology

• Executed the delivery for the group wide multi branded Open Banking program
• Responsible for achieving all regulatory compliance milestones as a Tier 1 Accredited Data Holder (ADH) for the group
• Led team to becoming first Tier 1 Accredited Data Recipient (ADR)
• Led a team of 250+ people across multiple tech stacks
• Accountable for financial management $70m+pa and program governance
• Accountable to ensure technical solution is safe, sound and secure and aligns to group tech strategy with the ability to be leveraged by multiple brands across the group including BankWest
• Accountable for the set up of a Cloud platform to support data migration from source systems
• Worked with risk partners focusing on the Technical Risk Assessment and APRA engagement covering secure data management and reconciliation
• Led team through initial version of new operating model (Pace) setting up new team structures and ceremonies and driving adoption of ways of working.

• Secondment opportunity driven through CBA
• Journey Tech Lead driving migration of core banking functions from existing online platform
• Establish new customer journey squad structure, ceremonies and practices scaling from a POC team to multiple squads
• Built out quality strategy focusing on engineering led testing
• Influence and coach business stakeholders
• Led a team of 20+ engineers
• Part of core discovery team to implement workforce strategy for Digital delivery outside of Toronto
• Work closely with third party vendor for front end development application (Backbase) and piloting application (Taplytics)

• Led a number of teams in multiple locations delivering customer experiences for both strategic projects and BAU enhancements for Digital Retail assets
• Driving workforce strategy across all Digital Tech team, setting up delivery centres offshore with multiple vendors, implementing delivery practices and team culture across both vendor and CBA locations driving CBA presence remotely.
• Delivered innovative tech through CBA ChatBot (CEBA) working with a third party vendor
• Alignment to tech strategy - uplift to core online banking pages to Digital Platform
• Accountable for financial management $35m+ and program governance across multiple product stakeholders

• Led a number of delivery teams in multiple locations to implement a digital experience for the Home Buying Journey and Deposit and Transaction online origination process
• Estimation input into business case and financial management
• Stakeholder management to drive decisions on scope, solutions and priorities
• Led front runner teams to move from waterfall to agile adoption
• Set up coaching alliance for Scrum Masters and Delivery Leads

• Led the Service and Maintenance stream to support the Core Banking Modernisation program shifting customer and account information to a real time platform.
• Project management, estimation and resource management
• Business requirements documentation and solution walkthroughs, development and testing support.

Business process design and implementation to support online banking migration - covering training, communications and piloting strategy.

Supported the reporting stream to implement and monitor an in-house developed CRM system and hardware rolled out to frontline retail staff

Systems analyst supporting two POS systems for both call centre sales channel and branch retail network sales