Clair Burgin
Wollongong
Summary
Dedicated healthcare professional with extensive experience across nursing, chronic disease management, care coordinator, mental health, and education support (Ageing/Disability sector). Skilled in coordinating care, supporting diverse patient and student populations, and working within multidisciplinary teams. Strong background in clinical environments, compliance, and patient-centred care planning. Passionate about improving health outcomes through effective communication, organisation, and continuity of care.
Overview
11
11
years of professional experience
Work History
Education Support Officer (Ageing & Disability)
TAFE NSW
01.2022 - Current
- Provide individualised academic and practical support to students completing qualifications in ageing, disability, and healthcare
- Actively monitor student progress and implement targeted strategies to improve engagement, retention, and completion outcomes
- Collaborate with educators, Head Teachers, and industry stakeholders to deliver high-quality, compliant training programs
- Coordinate clinical placement requirements, ensuring all documentation, verification, and regulatory standards are met
- Support students in developing core clinical competencies through guided practice and structured learning support
- Facilitate student access to digital learning systems (Moodle, TDC) and promote digital literacy
- Build strong, supportive relationships with students to enhance confidence, participation, and success
- Contribute to a positive, inclusive learning environment aligned with organisational policies and best practices
Emergency Department & Inpatient Mental Health
NSW Health
Wollongong, NSW
01.2018 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Deliver safe, high-quality clinical care within fast-paced emergency and mental health environments
- Perform comprehensive patient assessments and support triage processes to prioritise care delivery
- Administer medications and treatments in accordance with clinical guidelines and safety protocols
- Collaborate with multidisciplinary teams to support the development and implementation of patient care plans
- Contribute to continuity of care through effective communication, documentation, and patient handover
- Provide clear, compassionate communication to patients and families, supporting understanding of care and treatment plans
- Demonstrate strong clinical judgement, adaptability, and decision-making in high-pressure situations
- Maintain accurate and compliant clinical documentation across all patient interactions
Treatment Room, CDM, 2IC Administration
Dapto Medical Centre
01.2017 - 01.2022
- Coordinated chronic disease management plans, including scheduling, monitoring, and reviewing patient outcomes
- Supported the development and delivery of mental health care plans in collaboration with GPs and allied health professionals
- Delivered patient-centred education to improve self-management, treatment adherence, and long-term health outcomes
- Played a key role in care coordination, ensuring continuity of care across providers and services
- Independently managed treatment room operations, delivering a broad range of clinical procedures and services
- Maintained accurate patient records and ensured compliance with healthcare standards and practice policies
- Supported administrative operations, including billing, invoicing, and staff rostering
- Built strong relationships with patients to promote engagement, trust, and proactive health management
- Assisted in developing individualized care plans based on patient assessments and preferences.
- Collaborated with multidisciplinary teams to enhance patient treatment strategies and improve health services.
Cardiothoracic/CCU Nursing
Ramsay Health
01.2016 - 01.2018
- Deliver high-quality patient care in alignment with current Nursing Care Plans.
- Follow instructions and respond to guidance as needed to ensure effective care delivery.
- Accurately administer and document medications and prescribed treatments.
- Report any changes in a patient’s condition to the attending registered nurse for further assessment.
Education
Cert IV - Training & Assessment
TAFE NSW
01-2025
Diploma - Nursing
TAFE NSW
01-2015
BA - Business
UNE
01-2013
Cert IV - Tertiary Preparation
TAFE NSW
01-2008
Skills
- Care coordination
- Client Care Planning
- Clinical Assessments
- Stakeholder Engagement
- Disability & Aged Care
- Emergency nursing
- NDIS Knowledge
- Clinical documentation
- Compliance
- Multidisciplinary team
- Collaboration
- Risk assessment
- Mentoring
- Relationship Management
- Work coordination
Timeline
Education Support Officer (Ageing & Disability)
TAFE NSW
01.2022 - Current
Emergency Department & Inpatient Mental Health
NSW Health
01.2018 - Current
Treatment Room, CDM, 2IC Administration
Dapto Medical Centre
01.2017 - 01.2022
Cardiothoracic/CCU Nursing
Ramsay Health
01.2016 - 01.2018
Diploma - Nursing
TAFE NSW
BA - Business
UNE
Cert IV - Tertiary Preparation
TAFE NSW
Cert IV - Training & Assessment
TAFE NSW