Clair Evans
Wynnum,QLD
Summary
Results-oriented Communications and Engagement Manager with expertise in delivering comprehensive campaigns and operational communications within regulated retail environments. Skilled in managing communication channels, developing retailer-ready messaging, and coordinating operational rollouts. Experienced in supporting nationwide campaigns, product updates, and compliance initiatives while fostering collaboration across delivery, operations, marketing, and technology teams.
Overview
21
21
years of professional experience
Work History
Communications & Engagement Manager
The Lottery Corporation
06.2021 - Current
- Lead a team of Communications Advisors to deliver on strategic outcomes across the largest Franchise network in Australia (The Lott & Keno).
- Managed communication channels, developed practical and retailer-ready messaging, coordinated operational rollouts, and supported business change through clear and effective communications.
- Developed cohesive communications plans that effectively supported business initiatives.
- Engaged internal and external stakeholders across multiple channels to foster collaboration and alignment.
- Proven ability to manage multiple workstreams simultaneously, working closely with delivery, operations, marketing, and technology teams to ensure smooth execution and on-time delivery across both Lotteries & Keno.
Retailer & Venue Experience Executive
The Lottery Corporation
06.2021 - 10.2025
- Building on my previous role as Retailer Engagement & Experience Executive, I bring a deep understanding of retailer operating environments.
- Managed end-to-end event processes for trade marketing campaigns and sponsored activations.
- Developed experience-led engagement programs for over 7,100 retail and licensed venue partners (The Lott & Keno), emphasizing practical execution and in-store impact.
- Generated reports to analyze financial data and performance metrics.
Sales Associate/Office Manager
Harcourts Property Centre
01.2018 - 06.2021
- Managed daily office operations efficiently.
- Developed onboarding program for new team members to enhance integration.
- Led administration team and oversaw contract management for efficiency.
- Demonstrated effective multitasking skills in busy environments.
Retail Sales Co-ordinator
Tatts Group Limited
Brisbane, Qld
10.2011 - 03.2017
- Provided retail support for Queensland Lotteries network to enhance operational efficiency.
- Generated detailed reports to analyze performance trends.
- Event management and Travel coordination.
- Facilitated communication with stakeholders to gather feedback.
Office Manager
ActionCOACH
04.2010 - 10.2011
Marketing Assistant/Executive Assistant
10X Limited
10.2008 - 04.2010
Marketing & Membership Assistant
Sandstorm Sports
12.2006 - 10.2008
Marketing & Fundraising Assistant
Arthritis Queensland
04.2005 - 12.2006
Education
Certificate IV - Bookkeeping & Accounting
Diploma of Business - Travel and Tourism
Year 12 High School Certificate -
Skills
- Campaign Management
- Marketing & Communication
- Event management
- Engagement strategy
- Stakeholder engagement
- Stakeholder management
- Cross-functional collaboration
- Project Co-ordination
- Reporting & Analytics
- Reporting analysis
- Data analytics
- Digital Savvy
- Managing budgets
- Budget management
- Time management
- Team leadership
- Problem solving
- Executive Communication
- Written skills
- Relationship building
- Agreement Documentation
- Event coordination
- Budget management
- Written skills
Websites
Timeline
Communications & Engagement Manager
The Lottery Corporation
06.2021 - Current
Retailer & Venue Experience Executive
The Lottery Corporation
06.2021 - 10.2025
Sales Associate/Office Manager
Harcourts Property Centre
01.2018 - 06.2021
Retail Sales Co-ordinator
Tatts Group Limited
10.2011 - 03.2017
Office Manager
ActionCOACH
04.2010 - 10.2011
Marketing Assistant/Executive Assistant
10X Limited
10.2008 - 04.2010
Marketing & Membership Assistant
Sandstorm Sports
12.2006 - 10.2008
Marketing & Fundraising Assistant
Arthritis Queensland
04.2005 - 12.2006