Clair Greaves
Shepparton,VICTORIA
Summary
Highly-focused and ambitious Human Resources Manager bringing 15+ years management experience with extensive customer service, public relations and philanthropic background. Astute and proactive problem-solver possessing elevated business and operations acumen honed through progressive career history, diverse industries knowledge and accomplished education. Talented in key HR functions, spanning employee hiring, training, development, WH&S and retention-promoting relationship building.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Human Resources Executive
Cadell Food Services
Echuca/Epping, VIC
09.2021 - Current
- Regularly updated HR databases to reflect employee information, changes in benefits and other details.
- Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization.
- Identified and implemented employee relations practices to establish positive employer-employee relationships and boost employee morale.
- Advised senior management on human resources issues and approved terminations.
- Created comprehensive orientation program to acquaint new employees with company programs, guidelines, policies and procedures.
- Researched, identified and maintained knowledge of labor regulations, legal requirements and government reporting regulations.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
- Developed position descriptions using targeted keywords and published job openings on website and job boards.
- Devised training programs for new and existing employees.
- Met with current and leaving employees to conduct survey's and determine areas in need of improvement.
- Held exit interviews and documented information discussed with employees.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Orchestrated and led meetings to convey essential safety-related information, address occupational safety inquiries, issues or concerns and promote continuity of training initiatives.
- Minimized injuries and hazards in regards to personnel with creation of robust safety programs, policies and procedures.
- Maintained and updated emergency response plans and procedures.
- Developed and created materials for new employee health and safety inductions.
- Analyzed incident data to identify trends in injuries, illnesses and accidents.
- Created and managed budgets for HR department uniform, travel, training and teambuilding activities.
- Prepared, monitored and reviewed injured worker's recover at work plan.
- Kept detailed confidential case notes and records in line with relevant legislation and guidelines.
- Implemented the RTW program.
- Kept a thorough and easily accessible injury and recover at work register in order to keep statistics.
DES Job Coach
atWork Australia
Shepparton, Victoria
02.2020 - 09.2021
- Completed initial assessments and provided counseling sessions to cover client history, situation and skills.
- Taught workshops on building resumes, completing applications and searching for jobs.
- Administered personality tests to clients to identify ideal work environments.
- Maintained comprehensive database and file systems of supporting document, test scores and history information.
- Updated and improved core guidelines, procedures and tracking programs.
- Placed individuals in jobs based on skills, abilities and interests.
- Connected with business and recruiters to build relationships and increase opportunities for my clients.
- Coordinated services with employers, partner agencies and community resources.
- Maintained case files and documented actions.
- Maintained complete confidentiality in business-related matters to prevent information breaches.
- Maintained knowledge of market and diverse career opportunities.
- Collaborated with companies from different sectors to collect data on desired employment skills.
- Closed files for individuals upon satisfactory completion of program services.
- Analyzed vacancies against applicant skillset to assess employment eligibility.
Quality Assurance Manager/Service Coordinator
Intereach Ltd
Echuca, Victoria
01.2018 - 02.2020
- Trained and led staff on proper QA standards.
- Collaborated with other team members to perform internal QA audits.
- Performed follow-up evaluations to determine efficacy of previously implemented corrective measures, recommending subsequent actions based on findings.
- Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.
- Investigated performance to maintain employee adherence to quality and safety policies.
- Created report formats for distribution, standardizing quality control metrics around consistent, measurable guideposts.
- Recommended improvements to systems and procedures for increased productivity.
- Implemented internal auditing practices to create standards and statutory obligation compliance reports.
Area Manager/Service Coordinator
Australian Unity Home Disability Services
Echuca/Moama, Western NSW
11.2013 - 01.2018
- Responsible for the recruitment and on boarding of staff, training and ongoing support, supported a team of care workers for a large designated geographic remit, built warm and trusted working relationships with clients, their families and third party bodies.
- Consulted, negotiated and offered solutions to clients around HCP and NDIS services, expectation’s on the delivery of services and budgeting process of care packages and in doing this complied at all times to industry governance and internal policies.
- Promoted positive customer service experiences by promptly resolving conflicts.
- Built lasting relationships with clients/customers to expand client base through word of mouth and direct referrals.
Education
Bachelor of Paramedicine - Health
Monash University
FrankstonBachelor of Social Work - Health And Human Sciences
Charles Sturt University Online Learning
Certificate IV in Human Resources -
Flexible Training Solutions
OnlineSkills
- Personnel information systems
- Staffing and recruiting professional
- Leadership development
- Employee relations
- Multitasking and Team building
- Friendly, positive attitude
- Team management
- Labor agreements
- HR policies expertise
- Data analyzing
Certification
- HSR Initial Occupational Health and Safety Training Course, 2022
- Emergency Medical Responder (EMR) 2010
- HLTAID009 PROVIDE CARDIOPULMONARY RESUSCITATION, 2022
- HLTAID011 PROVIDE FIRST AID, 2022
- PUAFER006 Lead an emergency control organisation
- PUAFER005 Operate as part of an emergency control organisation
- MSMWHS212 Undertake first response to fire incidents
- Personal Injury National Training- Allianz-Understanding Your Workers Compensation Premium (VIC) 2022
- Personal Injury National Training- Allianz-Calculating & Paying Weekly Compensation Benefits (VIC) 2022
- Standard Mental Health First Aid Certification, 2022
Timeline
Human Resources Executive
Cadell Food Services
09.2021 - Current
DES Job Coach
atWork Australia
02.2020 - 09.2021
Quality Assurance Manager/Service Coordinator
Intereach Ltd
01.2018 - 02.2020
Area Manager/Service Coordinator
Australian Unity Home Disability Services
11.2013 - 01.2018
Bachelor of Paramedicine - Health
Monash University
Bachelor of Social Work - Health And Human Sciences
Charles Sturt University Online Learning
Certificate IV in Human Resources -
Flexible Training Solutions