Clair Peall
Coolbinia,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
28
28
years of professional experience
Work History
Loan Kit Technician
Johnson & Johnson
09.2021 - Current
- Processing, assembling, and dispatching medical loan kits, consignment resupplies and emergency/trauma instrument and implant sets
- Organisation of outbound workload to meet delivery goals
- Scheduling of kits in regional and local areas
- Inventory Management: effective stock control and the order of stock required to meet case specifications and demands
- Cycle counts and updating/creating bin locations
- Replenishment (Set Management) of instrument trays and implant kits
- Immediate update of records for all dispatch and returns in the ERP system, Salesforce, and internal document management systems
- BOM creation and management.
- Applied critical thinking and research to address complex issues
- Processing of damaged and out of date stock
- Liaison with Hospital departments and medical sales representatives to optimize productivity, efficiency and ensure customer requirements are adhered to
- Following up missing items that have not been returned from clinics and Hospitals
- On-Call duties
- Achievements: Reconfigured bin locations for trauma items within STC which significantly improved the picking, accuracy and inventory control of thousands of items
- Achievements: Designed and implemented signage of trauma kits which lead to improved process within the loan kit department and for medical sales representatives at Hospitals.
Distribution & Processing Team Leader
The Reject Shop DC
08.2019 - 09.2021
- Controlling and monitoring inventory systems ensuring correct stock levels and pick-pack processing are always met
- Helped meet changing demands by recommending improvements to business systems or procedures
- Generated reports detailing findings and recommendations
- Maintained database systems to track and analyze operational data
- Devised and implemented processes and procedures to streamline operations
- Observed packing operations to verify conformance to specifications
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings
- Evaluated and analyzed current work methods and recommended ways to eliminate inefficiencies.
Distribution & Logistics Manager
Australian Convenience Foods
06.2013 - 08.2019
- Management of all distribution, warehouse and logistic staff
- Monitored performance and identified improvement opportunities
- Mentored individuals through their work experience placement
- Collaborated with manufacturing and supply chain management
- Integrated warehouse operations with existing and new business processes
- Developed warehouse system that provided best cost with appropriate service levels to achieve organizational goals
- Improved inventory accuracy by developing and implementing enhanced control systems
- Divided and categorized cargo received and redirected shipments in response to customer requests
- Coordinated driver dispatch to accomplish daily delivery requirements
- Trained and developed warehouse and logistics personnel to achieve production targets
- Organized records of vehicles, schedules and completed orders
- Directed shipping and receiving of wide range of products daily
- Resolved shipping discrepancies by coordinating customer and courier communications
- Managed distribution, logistic budgets and forecasting to achieve cost-effective operations
- Monitored performance and identified improvement opportunities
- Mentored individuals through their work experience placement
- Reviewed established business practices and improved processes to reduce expenses
- On call duties.
Customer Service Assistant
Australian Convenience Foods
03.2011 - 06.2013
- Processing orders, invoices and payments via phone, email and in person.
- Data entry.
- Answering inbound calls and outbound follow up calls.
- Managing appointments, enquiries or complaints from customers in an efficient and professional manner.
- Effective conflict resolution.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints quickly
- Creating and maintaining client accounts.
- Utilized problem-solving skills to address customer queries and complaints.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Implemented a new method of customer care focus by ensuring clients were called on a weekly basis to maintain effective relations and support.
- Autonomously strengthened communication between different departments.
- Organized and scheduled customer orders to appropriate departments.
C.S.S.D Technician
Kent and Canterbury Hospital
07.2005 - 02.2011
- Full knowledge of clinical and surgical instruments and theatre packs
- Correct dismantling, cleaning, decontamination and repair of instruments and apparatus used within clinical Hospital procedures and theatres
- Correct assembly and packing procedures of multiple clinical/ surgical theatre sets and linen packs, performing daily testing of various Sterilisation autoclaves and correct record keeping
- Sterilisation of all clinical/theatre instruments, apparatus and linen
- Working efficiently and effectively within a multidisciplinary team and independently without supervision
- Achievements: Compilation of SOP manuals relating to BS 3970 (British Standards- Correct procedures of medical instruments).
Mortuary Technician
Royal Perth Hospital
03.2002 - 06.2005
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- First point of contact greeting the deceased persons loved ones.
- Assisting Head Mortician with pathology, embalming and autopsy procedures
- Correct cleaning and decontamination of mortuary instruments and equipment
- Administrative duties.
- Assisted with the preparation of deceased individuals for viewing and transportation to funeral companies
T.S.S.U Technician
Glengarry Private Hospital
06.1996 - 03.2002
- Full knowledge of theatre instruments, surgical packs, linen, and other specialised equipment
- The dismantling, cleaning, decontamination, packing and sterilising of surgical trays/instruments and apparatus utilised in theatre procedures
- Performing mechanical, chemical, and biological quality assurance tests to maintain correct infection control procedures and precautions
- Performing correct testing and record keeping of Sterilisation equipment (Autoclaves, flash sterilisers and low steam Autoclaves)
- Commitment and accountability for the quality-of-service delivery and environmental safety
- Controlling and monitoring inventory systems ensuring correct stock levels and the detailed packing process were always met.
- Applied critical thinking and research to address complex issues.
Skills
- Inventory Control / Management
- Inbound and Outbound goods protocol
- Administive and document Management
- Supply Coordination
- Scheduling
- Warehouse Operations
- Customer Service
- Supply Chain Management
- Customer Relationship Management (CRM)
- Logistics Planning
- Supply and Demand Requirements
- Production Scheduling
- Demand Forecasting
16 years’ experience in the health care sector
11 years employed as a Sterile Services Technician for hospital theatres
15 years’ experience in various Warehousing, Packing and Logistical roles
- Transportation Planning
- Excelling in meeting KPIs, sales, production and distribution targets
- Vast knowledge of HACCP, GMP and OH&S
- Highly experienced in Salesforce, WIMS, Pronto, SAP and data entry
- Highly proficient in all Microsoft Office programs
- Medical Terminology Knowledge
- Account Management
- Record Preparation
- Staff Training
- Problem Resolution
- Highly developed organisational and time management skills
- Conflict Resolution
- Works Well Under Pressure
- High Attention to Detail
- Lean Manufacturing
- Six Sigma Methodologies
REFERENCES
Ms. Keely Seidel
Former Loan Kit Team Leader / National Scheduling Coordinator - Johnson & Johnson
0424 722 601
Ms. Tiffany Pouditi
State Sales Manager - Australian Convenience Foods
0455 230 840
Mr. Michael Gowland
State Operations Manager – Australian Convenience Foods
0451 200 446
Timeline
Loan Kit Technician
Johnson & Johnson
09.2021 - Current
Distribution & Processing Team Leader
The Reject Shop DC
08.2019 - 09.2021
Distribution & Logistics Manager
Australian Convenience Foods
06.2013 - 08.2019
Customer Service Assistant
Australian Convenience Foods
03.2011 - 06.2013
C.S.S.D Technician
Kent and Canterbury Hospital
07.2005 - 02.2011
Mortuary Technician
Royal Perth Hospital
03.2002 - 06.2005
T.S.S.U Technician
Glengarry Private Hospital
06.1996 - 03.2002
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