Claire Ah Quay
Ipswich,QLD
Summary
Passionate employee with many years of experience with Ipswich Libraries at multiple branches. Empathetic to patrons of all demographics, dedicated to providing the best help and service possible. A responsible team mate, with the ability to lead, resolve conflict, and take initiative. Proficient in all library services, including on the floor and back of house tasks.
Overview
11
11
years of professional experience
Work History
Client Service Officer
Ipswich Central Library
Part Time
04.2017 - Current
- Providing excellent customer service and building intimate relationships with patrons.
- Understanding patrons needs and recommending items from the collection appropriately.
- Dealing with difficult customers empathetically, and de-escalating behaviors that do not meet the Libraries conditions of entry.
- Skilled in daily reports and cash receipting.
- Adaptable in different team environments, working and communicating with different branches and teams.
- Proficient in library technology.
- Taking initiative in projects, such as Marketplace reshuffling and James Bennett ordering.
- Identifying where collections need improving, and back shelving where needed.
- Recently won the Service Excellence Award for integrity, along with fellow team mates.
- Trusted with the private information of patrons, following all privacy processes and procedures.
Client Service Officer
Ipswich Central Library
Full Time Secondment, Five Weeks
08.2023 - 10.2023
- Provided support to my team full time, taking on more responsibility.
- Upgraded my teaching and communication skills towards my team.
- Became proficient in Customer behavior reports.
- Became confident in my skills, including conflict resolution and leadership.
Client Service Officer
Rosewood Library
Full Time Secondment, Three Weeks
06.2023 - 06.2023
- Provided customer service to a different demographic of patrons.
- Built a strong relationship with teenage patrons that can behave inappropriately, de-escalating conflict as it appeared.
- Embraced the local area with passion and relating to the local patrons.
Customer Service Officer
Network Video
Booval
02.2013 - 03.2017
- Provided customer service in a courteous and professional manner.
- Processed payments from customers using point of sale systems.
- Established trustful relationships with customers through effective communication skills.
- Monitored inventory levels of products available for sale to customers.
- Updated internal databases with new account information as needed.
Education
Bachelor of Science - Wildlife Science
University of Queensland
Brisbane, QLD12.2023
Skills
- 10 years of exceptional customer service
- Relationship building with customers and fellow team mates
- Ability to take initiative and provide leadership
- Conflict resolution
- Passionate about providing excellence service with Ipswich Libraries
References
References available upon request.
Timeline
Client Service Officer
Ipswich Central Library
08.2023 - 10.2023
Client Service Officer
Rosewood Library
06.2023 - 06.2023
Client Service Officer
Ipswich Central Library
04.2017 - Current
Customer Service Officer
Network Video
02.2013 - 03.2017
Bachelor of Science - Wildlife Science
University of Queensland
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