Claire Frankel

• Kept pharmacy counter and related areas clean, neat and organized.
• Answered telephones and provided information about order status, store hours and pharmacy procedures.
• Greeted customers and responded to questions with friendly, knowledgeable assistance.
• Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
• Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
• Delivered exceptional customer service through active listening skills and addressing concerns promptly.
• Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
• Received incoming supplies and stocked in correct locations.
• Assisted pharmacy staff with preparing medications and filling orders.
• Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
• Merchandised over-the-counter goods and rotated stock.
• Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
• Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
• Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
• Contributed to increased sales by offering expert advice on over-the-counter medications and products.
• Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.
• Ensured clean and organized work environment, complying with safety and hygiene standards.
• Increased customer satisfaction, providing compassionate care and detailed medication instructions.
• Maintained strict confidentiality and compliance with HIPAA regulations, ensuring patient privacy.
• Facilitated smooth workflow, organizing prescription orders for efficient processing.
• Maintained clean and organized work environment, adhering to health and safety standards.
• Assisted customers in selecting over-the-counter medications and health care products.
• Completed cash register transactions by handling credit and cash payments using pharmacy register system.
• Re-stocked shelves with prescribed medications and health care products.
• Verified patient information to correctly dispense medications.
• Greeted customers at counter and provided excellent customer service.
• Processed payments for prescriptions and accurately completed cash and credit card transactions.
• Organized pharmacy area to maintain clean and orderly environment.
• Supported pharmacists with day-to-day activities and pharmacy office management functions.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Answered questions regarding medication instructions and usage.
• Located and processed ready prescriptions to customers, distributed medication information documentation and facilitated medication consultations.

. Completing sale transactions, and laybys.

· Accepting Prescriptions for Dispensing, using the FRED program.

· Providing general product knowledge and assistance to the customers.

· Providing a link between the pharmacist and the customer by referring them on when appropriate.

· Daily front of shop orders and weekly/ monthly rep orders.

· Unpacking, pricing and putting away giftware.

· Organising monthly stocktake.

· Meeting with reps for my own sections.

· Rearranging sales displays.

· Daily housekeeping duties.

Completing sale transactions, and laybys.

· Accepting Prescriptions for Dispensing, using the FRED program.

· Providing general product knowledge and assistance to the customers.

· Providing a link between the pharmacist and the customer by referring them on when appropriate.

· Daily front of shop orders and weekly/ monthly rep orders.

· Unpacking, pricing and putting away giftware.

· Organising monthly stocktake.

· Meeting with reps for my own sections.

· Rearranging sales displays.

· Daily housekeeping duties.

• Daily maintenance of the store
• Managed cash register transactions accurately, maintaining accountability for all financial activities during shifts worked.
• Provided personalized recommendations based on customer preferences or specific needs.
• Handled customer inquiries and complaints professionally, resolving issues promptly to maintain satisfaction levels.

• Actioned monthly store promotions & floor plans.

In Townsville my position was Assistant Manger. I had the following tasks in addition to the ones listed above.

• Managed a team of 4 or more staff members on weekends.

• Assisted with monthly rosters.