Claire Banks
Inverloch,VIC
Summary
Adept at multitasking and POS system management, I enhanced dining experiences at Inverloch Esplanade Hotel by ensuring efficient service and maintaining cleanliness. My dedication to guest engagement and ability to thrive in fast-paced environments led to a significant improvement in customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Wait Staff Member
Inverloch Esplanade Hotel
03.2022 - Current
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
- Operated the pass in a high paced environment, directing meals to 200+ patrons, whilst maintaining communication with chefs and front of house staff.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Leant the basics of making coffee
Retail Worker
Paperplay, Inverloch
01.2018 - 11.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Working in my parents business from a young age, i learnt a great deal of customer service knowledge and communication skills to ensure quality service.
Wait Staff Member
Vaughns Cafe and Deli
04.2021 - 03.2022
- Bussed and reset tables to keep dining room and work areas clean.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Wait Staff Member
Vela 9
01.2020 - 04.2021
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Processed orders and sent to kitchen employees for preparation.
Education
High School Diploma -
Newhaven College
Phillip Island, VIC10-2024
Skills
- Proficient in Multitasking
- POS System Management
- Cleanliness and hygiene
- Efficient organization
- Dedicated Work Ethic
- Guest engagement
- Fast-Paced Dining Experience
Certification
- Responsible Service of Alcohol
- Food handlers Certificate
- First Aid Certification and provide CPR
Timeline
Wait Staff Member
Inverloch Esplanade Hotel
03.2022 - Current
Wait Staff Member
Vaughns Cafe and Deli
04.2021 - 03.2022
Wait Staff Member
Vela 9
01.2020 - 04.2021
Retail Worker
Paperplay, Inverloch
01.2018 - 11.2022
High School Diploma -
Newhaven College
Similar Profiles
Ram S ShresthaRam S Shrestha
Head Chef at Inverloch Esplanade HotelHead Chef at Inverloch Esplanade Hotel
Jake DennerleyJake Dennerley
Key Staff Member at Esplanade Hotel - InverlochKey Staff Member at Esplanade Hotel - Inverloch
Saide SeadiniSaide Seadini
Manager at Hotel Esplanade BerlinManager at Hotel Esplanade Berlin