Claire Bonfante
Endeavour Hills,VIC
Summary
Diligent banking professional with unsurpassed attention to detail and superior ethics. Focused on balancing customer needs with bank security requirements and sales targets. Knowledgeable about regulatory requirements and protection protocols. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
27
27
years of professional experience
Work History
Customer Banking Consultant
Commonwealth Bank
Rowville, VIC
05.2014 - Current
- Provided customer service and support for customers regarding banking products and services by completing FHC
- Developed relationships with customers, providing exceptional customer service to ensure satisfaction.
- Achieving KPI's
- Resolved customer inquiries and complaints in a timely manner.
- Identified customer needs and recommended appropriate banking solutions.
- Educated customers on features, benefits, and usage of various banking products and services.
- Processed account opening and closing requests, deposits, withdrawals, loan payments, transfers.
- Maintained up-to-date knowledge of bank policies, procedures and regulations.
- Assisted in the development of marketing campaigns to promote new banking products and services.
- Followed established policies and procedures when handling sensitive information.
- Provided assistance with online banking setup including password resets, account maintenance.
- Conducted regular reviews of client accounts to detect any suspicious activity or fraud attempts.
- Assisted customers by answering banking questions and recommending solutions.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
- Put together and executed loan documents.
- Drove branch sales and portfolio growth by recommending various financial products to prospective custo
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
Sussan
Sussan
Melbourne, VIC
04.2007 - 05.2014
- Exceptional Customer Service
- Stock Control
- Visual Merchandising
- Receiving and Transferring stock
- Customer Orders
- Achieving Sales targets and Shrinkage result
- Stocktakes
- Cash Handling including Sales, returns and lay-bys
- Housekeeping
- End of day Procedure-Banking and balancing.
- Adminsatration
Store Manager
Suzanne Grae
Endeavour Hills, VIC
07.1997 - 11.2004
- Recruited, trained and supervised new employees.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Monitored employee performance and identified performance gaps for corrective action.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Provided feedback on marketing campaigns to improve effectiveness.
- Prepared monthly reports on sales figures, expenses, profits.
- Created weekly work schedules for store personnel.
- Resolved customer complaints in a timely manner.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Education
High School Diploma -
St Johns College
Victoria12.1993
Skills
- Exceptional Customer Service
- Excellent Interpersonal And Communication Skills
- Ability To Customize My Service And Deliver Customer Scented Care
- Able To Work Supervised Or Autonomously In A Busy Commerical Retail Environment
- The Ability And Passion To Improve The Customers Financial Wellbeing And To Build A Career With CBA
- Assessing Fraud Potential
- Account Servicing
- Security Protocols
- Opening and Closing Procedures
- Employee Motivation
- Customer Education
- Money Handling
- Follow-Up Skills
Affiliations
Cooking, Travelling and Walking
Accomplishments
- Nominee For Retail Of The Year , Through Corporate Training Australia (Certificate II)
- Exceptional Achievement Award For The Season For Team And Team Member In 2004 And 2002.
- Customer Service Survey 96% average from 1998-2004
Timeline
Customer Banking Consultant
Commonwealth Bank
05.2014 - Current
Sussan
Sussan
04.2007 - 05.2014
Store Manager
Suzanne Grae
07.1997 - 11.2004
High School Diploma -
St Johns College
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